Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estela Alvarado

Anthony,NM

Summary

Dedicated Medical Assistant skilled with 16 years of experience working in both private and public sectors of the medical field. Strong constitution and ability to work in high-stress environments. Methodical expertise in technical, clerical and patient support. Committed to obtaining highest level of patient satisfaction. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Scheduling Coordinator

Professional Radiology
El Paso, TX
05.2023 - 12.2023
  • Performed data entry tasks related to patient demographics and billing information.
  • Resolved customer service issues quickly and efficiently in a professional manner.
  • Verified that all required documents were received and completed accurately.
  • Responded to incoming calls, scheduling and rescheduling appointments as requested.

Medical Assistant

Restore M.E. Solutions
El Paso, TX
08.2022 - 01.2023
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Sterilized and Draped patients wound to prepare for surgery, treatment or examination.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Analyzed daily clinic financial activities to share input with managers and owning clinic physician.

Medical Assistant

El Paso Cardiology Associates
El Paso, TX
12.2021 - 08.2022
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain daily team productivity.
  • Educated patients about medications, procedures and physician's instructions.
  • Assist physicians with strict quality control procedures to deliver accurate test results.
  • Conducted tests using automated equipment and computerized instruments.

Medical Assistant

Premiere Specialty Hospital/ Pulse APC
El Paso, TX
12.2020 - 12.2021
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment to the appropriate staff, as well as accurately schedule appointments using calendar software.
  • Interviewed and engaged patients to obtain medical history, chief complaints, vital signs, insurance, demographics within outpatient setting.
  • Organized charts, batch-scanned documents, retrieved faxes and supplies to maintain team productivity and smooth office operation.
  • Measured patient peak flows to improve workflow efficiency.
  • Trained and supervised new staff on office procedures, insurance processes, medical terminology, accomplish goals and address issues related to our services. Enforced policies, planned and delegated work to meet project and production goals with diverse group of coworkers.

Patient Access/Patient Registration Representative

Conifer Contractor For Providence Sierra East
El Paso, TX
01.2019 - 08.2020
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Verified patient insurance information, data entry and payment processing.

Medical Scribe/ Medical Receptionist

Texas Pain Management /Efrain Rivera
El Paso, MD, Texas
09.2016 - 01.2019
  • Pre-authorizations for visits, medications, and procedures.
  • Proficient in Electronic Medical Records (EMR).
  • Physician medical scribe and proficient knowledge of medical terminology.
  • Insurance verification specialist.

Financial Officer

Emergence Health Network
El Paso, Texas
02.2013 - 09.2016
  • Presentation of case history material for the state's medication assistance program.
  • Reviewed patient financial information for qualifications of state psychiatric benefits.

Administrative Assistant

Psychiatric Health Services, P.A./Marcelo Chevres
El Paso, TX
02.2009 - 09.2016
  • Pre-authorizations for visits and medications.
  • Medical records custodian and HIPPA certified.
  • Transcribed legal medical reports.
  • Managed all payments processing, invoicing and collections tasks.
  • Observed and monitored client behavior and responses to treatments and medications.

Education

Medical Office Specialist -

Kaplan College
8360 Burnham Rd. #100, El Paso, Tx
1 2009

Skills

  • Pre-Authorizations
  • Electronic Medical Records (EMR) system
  • Medical Billing and Collections
  • Medical knowledge and terminology
  • Insurance eligibility verification
  • Patient assessment, preparation, and scheduling
  • Medical Office Management
  • Data entry documentation (65 WPM)
  • Transcription
  • Infection prevention and control / Patient care
  • Patient Scheduling

Languages

Bilingual - English and Spanish

Timeline

Scheduling Coordinator

Professional Radiology
05.2023 - 12.2023

Medical Assistant

Restore M.E. Solutions
08.2022 - 01.2023

Medical Assistant

El Paso Cardiology Associates
12.2021 - 08.2022

Medical Assistant

Premiere Specialty Hospital/ Pulse APC
12.2020 - 12.2021

Patient Access/Patient Registration Representative

Conifer Contractor For Providence Sierra East
01.2019 - 08.2020

Medical Scribe/ Medical Receptionist

Texas Pain Management /Efrain Rivera
09.2016 - 01.2019

Financial Officer

Emergence Health Network
02.2013 - 09.2016

Administrative Assistant

Psychiatric Health Services, P.A./Marcelo Chevres
02.2009 - 09.2016

Medical Office Specialist -

Kaplan College

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