Angelina Sierra Perea
Mesa,AZ
Summary
Dynamic professional with a proven track record at Happy Kids Pediatrics, adept in patient scheduling and fostering strong relationships. Excelled in utilizing scheduling software and MS Office to enhance operational efficiency and patient satisfaction. Demonstrated exceptional critical thinking and decision-making skills, significantly improving workflow and inter-departmental coordination.Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Scheduling and Referral Coordinator
Happy Kids Pediatrics
01.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Recruiting
Ameritemps
11.2023 - 02.2024
- Increased union membership by promoting its benefits and actively recruiting new members.
- Assisted in recruiting highly qualified instructors who brought fresh perspectives to traditional subject matter.
- Built strong partnerships with external agencies to supplement internal recruiting efforts when needed.
- Assisted Manager with recruiting and interviewing of qualified applicants.
- Established partnerships with local businesses and community organizations for collaborative efforts in recruiting talented individuals.
Cashier
New Mexican Grill
10.2020 - 10.2023
- Greeted customers entering restaurant and responded promptly to customer needs.
- Welcomed customers and helped with recommendation
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Hamilton High School
Chandler, AZSkills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Scheduling software
- Accurate documentation
- HIPAA regulations
- Database management
- Notetaking and documentation
- Outbound calls
- MS office expertise
- Critical thinking
- Patient advocacy
- Decision-making
- Employee recruitment and hiring
Timeline
Scheduling and Referral Coordinator
Happy Kids Pediatrics
01.2024 - Current
Recruiting
Ameritemps
11.2023 - 02.2024
Cashier
New Mexican Grill
10.2020 - 10.2023
Hamilton High School