Diana Ramirez
Margate,FL
Summary
Knowledgeable and professional Assistant skilled in administrative support and customer service. Possessing uncompromising work ethic, time management, organization, and prioritization qualities. Experience in managing fast-paced, front desk operations.
Overview
4
4
years of professional experience
Work History
Receptionist
Happy Kids Pediatrics
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Shift Manager
Pizza Hut
08.2020 - 09.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Ascend Academy Charter High School
Coconut Creek, FL05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Office Administration
- Documentation And Reporting
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Happy Kids Pediatrics
08.2021 - Current
Shift Manager
Pizza Hut
08.2020 - 09.2021
High School Diploma -
Ascend Academy Charter High School
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