MEGAN RUDOWSKI- TROMP
Cape May,NJ
Summary
CUSTOMER-FOCUSED DENTAL PROFESSIONAL WITH 10+ YEARS OF EXPERIENCE IN DENTAL ASSISTING, PATIENT CARE, AND OFFICE SUPPORT. STRONG BACKGROUND IN INSURANCE VERIFICATION, PRE-AUTHORIZATIONS, CLAIMS PROCESSING, APPOINTMENT SCHEDULING, AND HELPING PATIENTS UNDERSTAND TREATMENT AND FINANCIAL RESPONSIBILITIES. KNOWN FOR PROVIDING COMPASSIONATE, PERSONABLE SERVICE AND FOR RECEIVING OUTSTANDING PATIENT FEEDBACK FOR MAKING PEOPLE FEEL COMFORTABLE, HEARD, AND WELL INFORMED.
Overview
1
1
Certification
9
9
years of professional experience
Work History
SCHEDULING COORDINATOR
SUNSHINE DENTISTRY
08.2025 - Current
- Coordinate and manage daily schedules, calendars, and appointments for staff and patients in a fast-paced dental office.
- Communicate with patients to confirm and update scheduling needs and ensure a positive, organized patient experience.
- Manage insurance verification and pre-authorization processes to help avoid treatment delays and billing issues.
- Process daily insurance claims and confirm transactional data by verifying patient information and payment details.
- Provide exceptional customer service by listening to patient concerns, answering questions, and helping patients understand treatment options and financial responsibilities.
- Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
- Train and mentor new staff on workflows, patient communication, customer service, and compliance standards.
CERTIFIED DENTAL ASSISTANT
ALL KIDS DENTAL
SUFFOLK, VA
12.2022 - 07.2025
- Performed outpatient full mouth rehabilitation under general anesthesia with a dental anesthesiologist and pediatric dentist.
- Supported a wide range of dental procedures including fillings, crowns, extractions, and root canals.
- Captured diagnostic radiographs including bitewing, periapical, panoramic, and occlusal images.
- Utilized the iTero Element 5D scanner for orthodontic and cosmetic aligner planning.
- Educated patients and families on post-treatment care and hygiene routines, ensuring instructions were clearly understood.
- Built positive relationships with patients and families by providing compassionate, attentive, and reassuring customer service.
- Maintained clinical cleanliness through instrument sterilization and operatory preparation.
CERTIFIED DENTAL ASSISTANT
DR. SETH LATIMER
HYANNIS, MA
08.2017 - 04.2021
- Supported general and cosmetic procedures including crown placements, fillings, root canals, and impressions.
- Captured and processed dental radiographs using both digital and film-based systems.
- Conducted patient intake, vital signs, and medical history documentation.
- Provided friendly, compassionate patient support and helped patients feel comfortable and informed throughout their visits.
- Reinforced infection control practices and OSHA compliance across clinical operations.
- Assisted with front desk operations including appointment scheduling and insurance coordination.
Education
HIGH SCHOOL DIPLOMA -
SANDWICH HIGH SCHOOL
MA01-2009
DENTAL ASSISTING COURSEWORK -
CAPE COD TECH
MASkills
- Insurance verification, claims processing & pre-authorizations
- Explaining complex insurance information in an easy-to-understand way
- Dental Software: Dentrix, Dentrix Ascend, Eaglesoft
- Microsoft Office Suite: Word, Excel, Outlook & PowerPoint
- Data entry
- Patient scheduling
- Strong communication and interpersonal skills
- Tech-savvy and able to learn new systems quickly
- Customer concern resolution
- Consistently received positive patient reviews and feedback for exceptional customer service, compassionate care, and clear communication
- Conflict resolution
Personal Information
Title: CDA
Certification
DANB CERTIFIED CHAIRSIDE DENTAL ASSISTANT (CDA) — CURRENT, DANB INFECTION CONTROL — CURRENT, DANB RADIOLOGY — CURRENT, CPR — AMERICAN RED CROSS — CURRENT, LICENSED DENTAL ASSISTANT — MASSACHUSETTS — ACTIVE
Timeline
SCHEDULING COORDINATOR
SUNSHINE DENTISTRY
08.2025 - Current
CERTIFIED DENTAL ASSISTANT
ALL KIDS DENTAL
12.2022 - 07.2025
CERTIFIED DENTAL ASSISTANT
DR. SETH LATIMER
08.2017 - 04.2021
HIGH SCHOOL DIPLOMA -
SANDWICH HIGH SCHOOL
DENTAL ASSISTING COURSEWORK -
CAPE COD TECH