Nicole Thomas
Saint Paul,MN
Summary
Organized Scheduling Coordinator with proactive attitude regarding production scheduling coordination. Over 15 years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes. Highly motivated Scheduling Coordinator offering career in handling administrative tasks successfully while maintaining calendars for 150 nursing employees. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Scheduling Coordinator
Monarch HealthCare
Saint Paul, MN
06.2023 - Current
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Completed timely changes and updates to schedules in central scheduling system.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided support in resolving scheduling conflicts between employees.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Developed strategies for improving efficiency within the scheduling process.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Developed effective scheduling processes to achieve production objectives.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Microbiology Lab Service Technician
Regions Hospital
Saint Paul, MN
01.2007 - 05.2023
- A) Communicates laboratory test results to clinicians, pathologists and other hospital personnel as requested b) Troubleshoots problems with patient results, orders or questions
- Resolves problems or refers to leadership or appropriate personnel c) Manages and prioritizes work with sound clinical rationale and coordinates daily work to achieve expected productivity, meet prescribed turnaround times (TAT) for self and ensure overall team TAT's are met. d) Communicates incidents to management that did or could have caused patient harm or compromised operations a) Detects, troubleshoots and occasionally resolves procedural difficulties or inoperable equipment to ensure accurate patients results/services b) Ability to all necessary computer applications for operations in assigned sections of the lab. c) Promotes teamwork with coworkers to ensure workload is completed efficiently and timely d) Recognizes when workload exceeds available staffing and responds to it appropriately (gets assistance from other benches as able, involves leadership or assign designee to assure service levels are maintained to the best of our ability). e) Displays a high level of communication, interpersonal, and customer service skills f) Assists with reviewing and monitoring policies, procedures, and quality assessments g) Assists leadership with competency assessment h) Assists leadership in resolving problems related to specimen collection, specimen integrity, patient preparation, and patient registrations i) Assists in developing training modules/tools j) Provides training and mentoring to staff in their respective services/functions a) Participates in Laboratory or Hospital committees if applicable b) Assists in writing and revising section procedures c) Assist with the design, monitoring and teaching bench level skills d) Provide peer input, as requested, to aid in completion of performance development and annual review e) Participates in additional tasks or duties as assigned by Technical Specialist or laboratory management f) Participates in special projects as assigned by the technical specialist and/or laboratory management g) Timely and accurately reporting of incidents h) Accurately utilizes systems appropriate to role
EPIC BEAKER CREDENTIALED TRAINER
Regions Hospital/ Healthpartners
11.2018 - 04.2019
- Contributed as a valued member of the Epic Beaker Credentialed Trainer Team
- Worked with Project Manager to refine curriculum used for Epic Beaker user training
- Developed training tools to aid in classroom learning environment
- Trained Health Partners Laboratory Super Users in preparation for Epic Beaker Go-Live.
PHLEBOTOMIST
HENNEPIN COUNTY MEDICAL CENTER
Minneapolis, MN
02.2018 - 04.2019
- Phlebotomy on all patient populations including: inpatient, outpatient, pediatrics, and behavioral health patients
- Perform patient registrations and use computer systems such as: EPIC
- Customer service to include: lab dispatch, telephone and fax duties and specimen processing
LAB ASSISTANT
HEALTHPARTNERS CLINIC
Woodbury, MN
11.2015 - 05.2016
- Perform phlebotomy and electrocardiograms (EKG) on all patient populations including: inpatient, outpatient, pediatrics, and behavioral health patients
- Perform patient registrations and use computer systems such as: Misys and EPIC
PHLEBOTOMIST/NUTRITION SERVICES AIDE
WOODWINDS HEALTH CAMPUS
Woodbury, MN
09.2008 - 05.2009
- Phlebotomy on all patient populations including: inpatient, outpatient, pediatrics, and behavioral health patients
- Provided nutritional services to clients that were inpatient
Education
12.2008
HIGH SCHOOL DIPLOMA -
06.2006
GENERAL -
Skills
- Medical billing
- Billing
- Infection control
- Epic
- Team player
- Leadership skills
- Phlebotomy
- Laboratory Experience
- Behavioral Health
- Patient Care
- Specimen collection / processing
- Microbiology
- Laboratory procedures
- Blood sampling
- Anatomy knowledge
- Venipuncture
- Quality Assurance
- Staff Coordination
- Timesheet Management
- Payroll Processing
- Documentation and Reporting
- Strong Work Ethic
- Teamwork and Collaboration
- Process Improvement
- Schedule Management
- Verbal and Written Communication
- Data Entry
- Call Screening
- Deadline-Oriented
- Office Administration
- Time Management Skills
- Attention to Detail
- Telephone Etiquette
- Critical Thinking
- Skilled in Excel and Epic Hyperspace
- Effective Multitasking
Additional Information
- SKILLS
- Leadership skills
- Medical billing
- Project Management
- Epic Trainer /Super user
- Team player
- Detailed oriented
- Ability to work well under pressure
- Infection control knowledge and safety
Assessments
Data Entry, Highly Proficient, 10/01/19, Entering data quickly and accurately
References
References available upon request.
Timeline
Scheduling Coordinator - Monarch HealthCare
06.2023 - Current
EPIC BEAKER CREDENTIALED TRAINER - Regions Hospital/ Healthpartners
11.2018 - 04.2019
PHLEBOTOMIST - HENNEPIN COUNTY MEDICAL CENTER
02.2018 - 04.2019
LAB ASSISTANT - HEALTHPARTNERS CLINIC
11.2015 - 05.2016
PHLEBOTOMIST/NUTRITION SERVICES AIDE - WOODWINDS HEALTH CAMPUS
09.2008 - 05.2009
Microbiology Lab Service Technician - Regions Hospital
01.2007 - 05.2023
CENTURY COMMUNITY COLLEGE - ,
SIMLEY SENIOR HIGH SCHOOL - HIGH SCHOOL DIPLOMA,
ST PAUL COLLEGE - GENERAL,