Pennie Shuler
Cincinnati,OH
Summary
Oversaw front desk functions in a medical environment, leveraging 15 years of experience in healthcare. Championed patient engagement and administrative efficiency through CMAA certification. Drove improvements in office workflow and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
HealthPoint Family Care
Florence, KY
05.2025 - Current
- Scheduling patients for dental, medical, behavioral health, women’s health, and vision appointments.
- Help scanning in doctor’s documents and medical records. answering phone for patient and physician to make sure they go to the correct extension
Front desk
Figure Weight Loss
Edgewood, KY
08.2024 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Responded to email inquiries in a professional manner within established timelines
- Trained new front desk personnel on standard operating procedures and customer service protocols
- Provide information for PA for patients
Home Health Aide (HHA)
Home Helpers Home Care
Lawrenceburg, IN
07.2024 - 02.2025
- Provided personal care services to patients in their homes, including assistance with bathing, grooming, and dressing
- Administered medication according to prescribed schedules and documented patient responses
- Assisted patients with mobility needs, such as transferring from bed to wheelchair or using assistive devices
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by performing light housekeeping tasks
- Prepared nutritious meals and assisted with feeding as needed
- Supported patients in maintaining their independence and dignity while promoting a positive outlook on life
- Provided companionship and emotional support to patients, engaging in conversation and recreational activities
- Documented patient care activities accurately and timely in accordance with established protocols
Correctional Officer
Madison Correctional Facility
Madison, IN
01.2024 - 07.2024
- Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
- Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband
- Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
- Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
- Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
- Performed pat-downs and body searches on inmates when necessary to prevent smuggling of prohibited items
- Responded promptly to emergencies such as fights or medical emergencies by following established procedures for containment and requesting backup if needed
- Collaborated with other correctional officers to develop strategies for managing difficult or disruptive inmates effectively
- Participated in ongoing training programs to enhance knowledge of corrections policies, emergency response techniques, self-defense tactics, etc
- Implemented new protocols for cell inspections resulting in a XX% decrease in contraband found
- Developed positive relationships with inmates through effective communication skills resulting in improved compliance with rules
- Received commendation from superiors for exceptional performance during a high-risk situation involving an unruly inmate
- Collaborated with mental health professionals to develop and implement specialized programs for inmates with mental health issues
Ramp Operator
Amazon Air
Florence, KY
11.2018 - 01.2024
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Administrative Assistant
HALO HOME HEALTHCARE
05.2018 - 12.2023
- Currently I am responsible for new patient in take, which includes the scheduling of the first nurse's visits to the patient
- I work closely with the patient's case managers to ensure that all the needs of the patient are understood and met
- Handle incoming calls to the office and ensure they are transferred to the correct department
- Create care giver packs for all the caregivers
- Handled some of the same day pay responsibilities for a short period of time
- Generated work flows and policies for the Office Manager and Owner
- Response for the organization of training materials before the onboarding process.
Education
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GREAT OAKS ADULT EDUCATION
05.2015
Skills
- Administrative experience
- CPT coding
- Intake
- Medical office experience
- EMR systems
- Office management
- Epic
- Typing
- Customer service
- Dental office experience
- Medical terminology
- Word processing
- Computer skills
- Patient service
- Time management
- Insurance verification
- Patient care
- HIPAA
- Medical billing
- Medical scheduling (10 years)
- Medical records
- Medicare/Medicaid
- Multi-line phone systems
- Phone etiquette
- Organizational skills
Timeline
Scheduling Coordinator
HealthPoint Family Care
05.2025 - Current
Front desk
Figure Weight Loss
08.2024 - Current
Home Health Aide (HHA)
Home Helpers Home Care
07.2024 - 02.2025
Correctional Officer
Madison Correctional Facility
01.2024 - 07.2024
Ramp Operator
Amazon Air
11.2018 - 01.2024
Administrative Assistant
HALO HOME HEALTHCARE
05.2018 - 12.2023
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GREAT OAKS ADULT EDUCATION