Alan Prette
Cutler Bay
Summary
Dynamic Scheduling Coordinator with a proven track record at the Diagnostic Center For Women, excelling in patient satisfaction and efficient workflow management. Skilled in medical records management and data entry, I leverage strong organizational skills and attention to detail to optimize scheduling and resolve patient concerns effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Diagnostic Center For Women
Miami
05.2022 - Current
- Managed daily scheduling for mammograms, ultrasounds, x-rays, and other diagnostic imaging procedures to ensure efficient workflow and minimal wait times.
- Maintained accurate electronic medical records in Intergy, adhering to HIPAA compliance standards.
- Communicated with radiologists, technologists, and referring physicians to optimize scheduling for urgent cases.
- Resolved patient concerns efficiently, contributing to high patient satisfaction scores.
- Recognized by management for outstanding customer service, and attention to detail.
- Performed heavy data entry with at least 60 people a day.
Data Entry Clerk
Coral Gables Hospital
Coral Gables
02.2023 - 08.2024
- Admitting patients by entering data into hospital computer systems and databases.
- Preparing medical files.
- Typing and transcribing medical reports.
- Calling doctors for consults.
- Filing NPO diet list.
- Obtaining responses and information from internal and external entities.
- Monitor daily and weekly pending reports and personal worklists, ensuring internal & regulatory timeframes are met.
Customer Service Representative
OTC Health Solutions by CVS
Miami
10.2018 - 05.2022
- Take over 100 daily inbound calls and place Over-the-counter medication orders for insurance members. CVS serviced about 30+ health insurance.
- Resolving any possible issue a member would have.
- Escalate calls if necessary.
- Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
- This includes collection and analyzing the records for completeness of documentation prior to submission to applicable parties.
Education
Medical Assistant Technician Diploma -
NUC University - Florida Technical College
Cutler Bay, FL01.2024
Associate of Arts -
Miami Dade College
Miami, FL12.2021
Skills
- Medical Terminology
- Administrative experience
- Customer service experience
- CPR Certified
- Time management
- Record keeping
- Microsoft office certified
- Organizational Skills
- Strong Critical Thinking Abilities
- Problem-Solving
- Attention to detail
- Verifying Insurance Eligibility
- Medical Records Management
- Type 70 words per minute
- Data entry
Certification
- BLS, AED and CPR Certification, American Heart Association
- National Certified Medical Assistant, National Center for Competency Testing (NCCT)
Languages
English
Professional
Spanish
Professional
Timeline
Data Entry Clerk
Coral Gables Hospital
02.2023 - 08.2024
Scheduling Coordinator
Diagnostic Center For Women
05.2022 - Current
Customer Service Representative
OTC Health Solutions by CVS
10.2018 - 05.2022
Medical Assistant Technician Diploma -
NUC University - Florida Technical College
Associate of Arts -
Miami Dade College
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