Grace Macias
Oklahoma City,Ok
Summary
Hard-working and passionate Medical Representative established 10 years of knowledge and practical experience. Conscientious and detailed oriented in performing administrative and clinical tasks in all aspects of medical healthcare environments. Professional and proficient ability to provide exceptional patient care customer services with positive demeanor while establishing rapport with patients. Manage multiple responsibilities simultaneously, proactively resolve issues,and excel in fast-paced high pressure settings.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator
Mercy Hospital Gastroenterology
Oklahoma City, OK
06.2024 - 12.2024
- Developed effective scheduling processes to achieve production objectives.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Resolved customer complaints or answered customers' questions.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
Patient Access Representative
Community Hospital
Oklahoma City
12.2013 - 11.2023
- Ensuring that patients receive timely and appropriate medical care.
- Manage patient flow, schedule appointments, and coordinate with other healthcare professionals.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- As well as handling sensitive medical and personal information, while adhering to high standards and professionalism.
- Perform general administrative tasks with high efficiency, and always maintain a positive demeanor.
- Excellent written and verbal communication skills, confident, articulate, empathic, and an active listener.
- Relaying information between patients and staff members, and providing necessary updates.
- Onboarding new hires into the company while providing them with the resources they need to be successful in their roles.
Education
Certificate of Mastery - Child Development
Oklahoma City Community College
Oklahoma City, OK12.2012
Skills
- Mentoring new hires
- Strong Communication Skills
- Attention to detail
- Telephone etiquette
- 10-Key
- Medical Terminology
- 35 wpm
- Medical Terminology
- Schedule organization
- Proficient and skilled in EPIC
Timeline
Scheduling Coordinator
Mercy Hospital Gastroenterology
06.2024 - 12.2024
Patient Access Representative
Community Hospital
12.2013 - 11.2023
Certificate of Mastery - Child Development
Oklahoma City Community College
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