Victoria Sonnier

Work to research and resolve customer complaints that are submitted to Capital One by federal and state agencies.

• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collaborated with team leads and team members to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

• Demonstrated strong problem-solving abilities to resolve customer inquiries efficiently and effectively
• Developed several processes to ensure compliance is being met in all activities of the branch
• Developed excellent customer service and communication skills through regular interactions with customers

• Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes
• Ensured compliance with applicable laws and regulations during daily operations
• Trained new agents on company policies, procedures, systems, and processes