Carolyn Marshall
Griffin,GA
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Ga bone joint physical therapy-Fayetteville, GA
Fayetteville
03.2019 - Current
- Make appointments for surgery orthopedic patients and follow up patients
- Collect copays cash and card balance out at the end of the day by printing out transactions report
- I make sure they have a referral on file before scheduling I also get them in within 24 -48 hours after there surgery date And schedule all follow up visits there after
- Up date demographics and personal information scan in documents and referrals.Epic system,Eclinical works.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
Patient Access Associate
Southern Behavioral Healthcare,P.C-Fayetteville, GA
Fayetteville
01.2016 - 02.2019
- Customer service which require Checking patients in and out collect copays schedule appointments Tele meds virtual verify insurance update progress notes update demographics reminder calls eclinical works system email scanning prognosis notes thru eclinical work system
- Reminder appts thru web portal system.Problem solving when needed.multi tasking multi phone line .Hippa compliance cpr certification.faxing scanning medical record request email thru prognosis make charts.E clinical works and Epic system
- Greeted patients and visitors in a friendly, professional manner.
- Assisted with registration of new patients and updating existing patient records.
- Maintained an organized filing system for patient information and documentation.
- Provided customer service to address inquiries or complaints from patients or family members.
- Created reports on patient demographics, billing activities, and other related topics as requested by management.
- Audited charts for completeness prior to submission of claims to insurance companies or government agencies.
Revenue Cycle Specialist
ZOe Pediatrics-Columbus, GA
Columbus
03.2012 - 07.2017
- Scheduling patients appointments,Answering multi line telephone.Route calls to the right person,Sorting medical records E clinical works software system,Update Patients Demographics,Collect copays verify insurance contract for self pay patients reminder calls.phone triage Hippa compliance.
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Ensured all regulatory requirements were met when submitting claims for payment.
Patient Access Rep
The center for neuropsychiatry-East Point, GA
East Point
04.2009 - 03.2012
- Appointment scheduler, answer phone, phone triage, check emails, verify insurance, start new chart, put in demographics, collect copays. EMR SYSTEM - Medisoft, PowerPoint, verify patient insurance deductibles and any coinsurance. HIPAA compliance.
- Faxing emails scanning thru prognosis.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
Education
Certification in Medical billing and coding -
Act technical college
GA, GA03.2009
GED -
Griffin technical college
GA, GA01.1994
Skills
- CPT Coding
- ICD-9
- Insurance Verification
- Medical Billing
- Medical Records
- Payroll
- Transportation Management
- Medical Coding
- ICD-10
- Medical Terminology
- Supply Chain
- ICD Coding
- EClinicalWorks
- Medical Scheduling
- Transcription
- Medical Office Experience
- Negotiation
- EMR Systems
- Medical Receptionist
- Triage
- Data Entry
- HIPAA
- Epic
- Experience Administering Injections
- Clerical experience
- Customer service
- Accounting
- Multi-line Phone Systems
- Quality Assurance
- Laboratory Experience
- QuickBooks
- Microsoft PowerpointAccounting
- Microsoft Outlook
- Primary care
- Cash register
- Cash handling
- Sales
- Bookkeeping
- Accounts receivable
- Accounting software
- Microsoft Office
- Computer skills
- Phone etiquette
- Medical administrative support
- Medical receptionist
- Medical office experience
- Medical scheduling
- Insurance verification
- Medical records
- Typing
- Front desk
- CRM software
- Communication skills
- Customer relationship management
- Windows
- Medical coding
- Documentation review
- Data collection
- Hospital experience
- Supervising experience
- Medical billing
- Medical terminology
- Organizational skills
- VPN
- Strong Work Ethic
- Problem-Solving
- Customer service and support
- HR understanding
- Administrative duties
Workauthorization
Authorized to work in the US for any employer
Certification
- Billing and Coding Specialist
- Driver's License
- Medical Coding Certification
- Certified Coding Specialist
- CPR Certification
- Non-CDL Class C
Assessments
- High school classroom management, Proficient, 07/01/24, Minimizing classroom disruption and engaging students
- Delivery driver, Completed, 02/01/24, Interpreting instructions or signs and solving problems
- Middle school classroom management, Proficient, 07/01/24, Minimizing classroom disruption and engaging students
- Managing accounts in QuickBooks, Completed, 12/01/23, Using QuickBooks software to manage business financials
- Basic computer skills, Completed, 05/01/24, Performing basic computer operations and troubleshooting common problems
- Verbal communication, Proficient, 05/01/24, Speaking clearly, correctly, and concisely
- Bookkeeping, Completed, 12/01/23, Calculating and determining the accuracy of financial data
Personal Information
Relocation: Anywhere
Timeline
Scheduling Coordinator
Ga bone joint physical therapy-Fayetteville, GA
03.2019 - Current
Patient Access Associate
Southern Behavioral Healthcare,P.C-Fayetteville, GA
01.2016 - 02.2019
Revenue Cycle Specialist
ZOe Pediatrics-Columbus, GA
03.2012 - 07.2017
Patient Access Rep
The center for neuropsychiatry-East Point, GA
04.2009 - 03.2012
- Billing and Coding Specialist
- Driver's License
- Medical Coding Certification
- Certified Coding Specialist
- CPR Certification
- Non-CDL Class C
Certification in Medical billing and coding -
Act technical college
GED -
Griffin technical college
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