Julia Figueroa Radice
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Bronsky Orthodontics
04.2023 - Current
- Managing daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Developing strong relationships with Orthodontists and executive team through effective scheduling and communication skills.
- Assisting patients with understanding personalized insurance coverage and benefits.
- Proactively identifying scheduling issues and developed quick solutions to promote efficiency.
Patient Service Representative
Summit Health ( Formerly North Shore Cardiac)
08.2021 - 04.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Front Desk Coordinator/Physical Therapy Aide
Metro Physical And Aquatic Therapy
06.2018 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments in computer system.
- Transported Patients with mobility needs to appointments offered assistance, and answered questions to build rapport and retention.
- Coordinated Silver Sneakers exercise program for Alzheimer's and memory care residents.
Education
Bachelor of Arts - Digital Communications And Media
Queens College of The City University of New York
Flushing, NY06.2020
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NY08.2014
Skills
- Insurance Verification
- Medical Billing
- CPR Certified
- Computer Proficiency
- Google apps
- Microsoft office
- Criterion Scheduling
- Athena Scheduling
- Dolphin Office
- Medical Billing
- Cash handling
- Social Media and marketing
Timeline
Scheduling Coordinator
Bronsky Orthodontics
04.2023 - Current
Patient Service Representative
Summit Health ( Formerly North Shore Cardiac)
08.2021 - 04.2023
Front Desk Coordinator/Physical Therapy Aide
Metro Physical And Aquatic Therapy
06.2018 - 08.2021
Bachelor of Arts - Digital Communications And Media
Queens College of The City University of New York
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
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