Helen Heany
Philadelphia,PA
Summary
Office manager specializing in patient scheduling, insurance claims processing, and HIPAA compliance. Demonstrated success in improving patient experiences and optimizing office operations through strong communication and meticulous attention to detail.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Office Manager
Art Museum Dental Care
Philadelphia, PA
09.1997 - Current
- Oversaw patient scheduling confirmations and rescheduling utilizing Open Dental and Dentrix systems while ensuring schedule accuracy.
- Coordinated verification of patient eligibility with insurance providers and managed claims processing and appeals for denials, ensuring timely resolution.
- Facilitated communication among patients, providers, and specialists to enhance collaboration and care coordination.
- Facilitated patient check-in and check-out operations, ensuring seamless efficiency and professionalism.
- Prioritized various tasks while providing superior customer service in high-pressure healthcare atmosphere.
- Upheld clean and orderly front office atmosphere fostering optimal workflow.
- Evaluated and articulated treatment plans and payment options to doctors and patients.
Education
Associate of Science -
Manor College
Jenkintown, PA05-1996
Skills
- Open Dental proficiency
- Dentrix experience
- Insurance claims processing
- HIPAA compliance
- Patient scheduling
- Scheduling coordination
- Office management
- Administrative oversight
- Office administration management
- Customer relationship management
- Customer service
- Attention to detail
- Time management
- Staff training
- Employee training
- Problem solving
- Dexis
Certification
- Xray Certification
- EFDA License
- National Honor Society from Manor
Timeline
Office Manager
Art Museum Dental Care
09.1997 - Current
Associate of Science -
Manor College