Jess Harvey
Austin,TX
Summary
Organized and dedicated Office Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented in chart preparation, following established protocol for records retention and security. Possess a strong interest and eagerness to learn and build upon skills acquired in the dental setting.
Overview
4
4
years of professional experience
Work History
Office Manager
TORC Dental
2023.10 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Manager, Barista
Stouthaus Coffee
2022.11 - 2023.10
- Hire and train new individuals and ensure that staff is set up for success
- Create schedules for staff, order products for shop through multiple systems, and problem solve when situations arise.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bartender, Server
Pinthouse
2022.06 - 2022.11
- Mentored new hires through training process, ensuring that new staff became productive team members quickly and efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in setup and serving of private events, accommodating specific client requests.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
Shift Supervision, Barista
Starbucks
2020.12 - 2022.06
- Observed and trained other partners on efficiency, drink recipes and personal development to ensure proper store functionality
- Completed daily/weekly inventory and used observation to adjust pars to match sales
- Created updated standard operating procedures that better matched current needs of store.
Education
Associates of Arts & Science -
Whatcom Community College
Bellingham, WA06.2019
Skills
- Multitasking
- Time management
- Leadership
- Problem solving
- Highly organized
- Follows instructions
- Works well with others
- Ability to connect with variety of individuals
- Friendly
- Quick learner
- Uphold practice standards
- Open Dental proficiency
- HIPAA Certified
Timeline
Office Manager
TORC Dental
2023.10 - Current
Manager, Barista
Stouthaus Coffee
2022.11 - 2023.10
Bartender, Server
Pinthouse
2022.06 - 2022.11
Shift Supervision, Barista
Starbucks
2020.12 - 2022.06
Associates of Arts & Science -
Whatcom Community College
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