Helen Hernandez
Middletown,RI
Summary
Dynamic professional with a strong background in hospitality and customer service, honed at Oceancliff Hotel. Proven ability to enhance guest experiences through exceptional multitasking and proactive problem-solving. A reliable team player, adept at fostering collaboration and maintaining high standards of cleanliness and service excellence. Committed to creating memorable moments for clients.
Overview
2026
2026
years of professional experience
Work History
Wedding Server
Oceancliff Hotel
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
- Demonstrated adaptability and quick thinking when faced with unexpected challenges, ensuring minimal disruption to the event schedule.
- Fostered an atmosphere of teamwork among colleagues by maintaining open communication and offering assistance whenever needed.
- Assisted in the creation of memorable moments for couples by executing flawless service throughout their special day.
- Contributed to a well-coordinated team effort by assisting other servers when necessary for seamless event execution.
- Managed unexpected situations calmly and professionally, maintaining a positive atmosphere for both guests and fellow staff members.
- Developed strong relationships with clients through consistent professionalism and attentiveness during their special occasions.
- Provided friendly, courteous service to create memorable moments for guests.
- Answered guest questions about event plans and food service choices.
Translator and Interpreter
Church Camino a Canaán
- Translated documents from Language to Language.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Interpreted spoken and written languages other than English and vice versa.
- Translated other language books into English.
- Collaborated with team to translate series of documents from English to other languages.
- Stayed current on new expressions and cultural changes impacting language translation.
- Translated website content from other languages to English.
Assistant Manager
McDonald's Restaurant
11.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
William S. Rogers High School
15 Wickham Rd, Newport, RI 02840Skills
- Strong multitasking
- Team player attitude
- Reliable and punctual
- Exceptional customer service
- Proactive problem-solving
- Cleanliness and sanitation
- Adaptable to change
- Flexible schedule availability
- Positive attitude
- Problem-solving
- Team collaboration
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
McDonald's Restaurant
11.2019 - Current
Wedding Server
Oceancliff Hotel
Translator and Interpreter
Church Camino a Canaán
William S. Rogers High School
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