Helen Hewes
Lebanon
Summary
Results-driven Senior Inside Sales Account Manager with expertise in client relationship management, CRM proficiency, and sales forecasting. Proven ability to negotiate profitable agreements and prepare timely quotes, ensuring customer satisfaction and retention.
Overview
26
26
years of professional experience
Work History
Senior Inside Sales Account Manager
Red River Techology LLC
Chantilly
08.2007 - Current
- Managed client relationships to ensure satisfaction and retention.
- Negotiated contracts and pricing with clients to secure profitable agreements.
- Regularly communicated with clients via phone calls, emails, video conferencing, providing them with updates about their accounts.
- Prepared timely quotes based on customer inquiries and requests for proposal.
- Cultivated relationships with key customers to identify potential new business opportunities.
- Utilized CRM software systems to track customer interactions and manage leads throughout the sales cycle.
Production Manager-Leadership Developement
Hypertherm
Hanover
04.1999 - 06.2007
- Coordinated training programs for new staff on safety protocols and procedures.
- Implemented quality control measures to maintain high manufacturing standards.
- Developed process improvements to enhance operational productivity and safety.
Education
Bachelor of Science - Behavioral Sciences
Plymouth State University
Plymouth, NH05-2009
Skills
- Business planning
- CRM proficiency
- Client relationship management
- Quote preparation
- Lead tracking
- Sales forecasting
- Problem solving
- Effective communication
- Team collaboration
- Sales process optimization
- Cross-functional collaboration
Accomplishments
- Inside Sales Excellence Award 2020
Timeline
Senior Inside Sales Account Manager
Red River Techology LLC
08.2007 - Current
Production Manager-Leadership Developement
Hypertherm
04.1999 - 06.2007
Bachelor of Science - Behavioral Sciences
Plymouth State University
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