Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

HELEN HUNTER

CANTONMENT,FL

Summary

Banking and data operations professional with over 15 years of experience in data reporting and trend analysis. Expertise in developing reports and dashboards that drive strategic decision-making. Certified Compliance Officer and Risk Manager skilled in BI tools and CRM platforms, enhancing operational workflows and reporting accuracy. Proven track record in managing multiple projects and collaborating with management to achieve organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

SUPERVISOR – SMALL BUSINESS OPERATIONS

Navy Federal Credit Union
Pensacola, Florida
05.2024 - Current
  • Led the creation of moderately complex reports and dashboards to support strategic lending operations.
  • Conducted trend analysis and prepared performance visualizations to support operational decision-making.
  • Identified gaps in operational processes and collaborated with stakeholders to implement improvements.
  • Regularly presented insights to mid-level management to support project planning and regulatory reporting.
  • Trained and coached staff on current processes and procedures.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed strategies to improve team performance and productivity.
  • Trained new employees on company policies and procedures.

ASSISTANT SUPERVISOR – SMALL BUSINESS OPERATIONS

Navy Federal Credit Union
Pensacola, Florida
08.2019 - 05.2024
  • Oversaw the SBA PPP loan program, using data tracking and reports to ensure regulatory adherence.
  • Developed and maintained operational dashboards to monitor loan volume, accuracy, and risk exposure.
  • Created a detailed loan processing handbook with built-in metrics and reporting tools to improve workflow efficiency.
  • Used business and regulatory data to improve the quality of service, and reduce cycle times.
  • Conducted regular meetings with team members to discuss progress towards goals.
  • Trained new staff members on company policies, procedures and job expectations.
  • Assisted in recruiting process by conducting interviews with prospective candidates.

SMALL BUSINESS OPS LOAN PROCESSOR

Navy Federal Credit Union
Pensacola, Florida
06.2016 - 08.2019
  • Performed data-driven reviews of business lending applications for compliance and risk evaluation.
  • Maintained production logs and queue reports to ensure accurate tracking and efficient processing.
  • Assisted in identifying process inefficiencies through data reviews, leading to improved turnaround time.
  • Acted as liaison between internal teams and members, helping to resolve lending issues using accurate records.
  • Reviewed loan applications for accuracy and completeness.

BUSINESS MEMBERSHIP SPECIALIST

Navy Federal Credit Union
Pensacola, Florida
06.2014 - 06.2016
  • Delivered membership services through data validation and accurate record management.
  • Conducted research to resolve application errors, minimizing membership processing time.
  • Trained team members on system navigation and documentation practices to enhance productivity.
  • Resolved member complaints promptly and professionally.

Education

Bachelor of Science - Mathematics Education

Tuskegee University
Tuskegee, AL
05-2003

Skills

  • Data Analysis & Visualization
  • Dashboard & Report Development
  • Business Intelligence (BI) Tools
  • CRM & ERP Systems (Salesforce, nCino)
  • Trend & Pattern Identification
  • Risk Mitigation & Root Cause Analysis
  • KPI Reporting & Operational Metrics
  • Cross-Functional Team Collaboration
  • Forecasting & Cost-Benefit Analysis
  • SQL queries and data manipulation (basic to intermediate)
  • Team leadership
  • Staff coaching

Certification

  • Certified Compliance Officer (NCCO) – NAFCU, 2022
  • Certified Risk Manager (NCRM) – NAFCU, 2022
  • Data Analytics Certification – eCornell (In Progress)

Accomplishments

  • Recipient of the Sustained Superior Performance Award (2018–2022)
  • Superior Group Achievement Award, 2020
  • Recognized for Outstanding Contributions to Business Solutions, 2020

Timeline

SUPERVISOR – SMALL BUSINESS OPERATIONS

Navy Federal Credit Union
05.2024 - Current

ASSISTANT SUPERVISOR – SMALL BUSINESS OPERATIONS

Navy Federal Credit Union
08.2019 - 05.2024

SMALL BUSINESS OPS LOAN PROCESSOR

Navy Federal Credit Union
06.2016 - 08.2019

BUSINESS MEMBERSHIP SPECIALIST

Navy Federal Credit Union
06.2014 - 06.2016

Bachelor of Science - Mathematics Education

Tuskegee University

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