Helen Jasso
Cypress,TX
Summary
Seasoned claims specialist with over a decade of experience in customer service and claims processing. Proven track record in improving claim handling processes and supporting team efficiency. Quickly adapts to new challenges and consistently meets customer needs with a detail-oriented and proactive approach. Aims to leverage expertise in a dynamic business environment
Overview
20
20
years of professional experience
Work History
Counselor Aide
Cypress Fairbanks ISD
Cypress , TX
2023.01 - 2024.06
- Delivered comprehensive support to counselors, aiding in student development and maintaining high confidentiality standards.
- Maintained confidentiality of all student information according to school policies.
- Organized, distributed and replenished office supplies to keep department running efficiently.
Jr Loan Processor
Securitynational Mortgage
Austin , TX
2021.08 - 2022.06
- Streamlined loan application review process, enhancing accuracy and efficiency in document verification.
- Verified accuracy of title insurance documents prior to the closing process.
- Responded to customer inquiries regarding their loan status or other issues.
- Maintained accurate records of all loans processed and updated database accordingly.
- Assisted in the preparation of loan closing packages for review by senior processors.
Claims Specialist
Social Security Administration
2009.07 - 2021.07
- Efficiently handled public inquiries across multiple channels, ensuring accurate eligibility assessments for Social Security benefits.
- Processed claims and entitlement determinations for benefits
- Made determination on overpayment and repayment options.
- Documented claims information into the system to initiate the processing procedure.
- Advised management on potential changes needed in policies or procedures based on findings from investigations.
Account Executive
HSBC- Beneficial
2008.03 - 2009.04
- Achieved goals through internal and external marketing of loan products, thus increasing sales of insurance products
- Assisted Branch Manager with completing detailed loan documentation
- Provided extensive knowledge of loan products to customers
- Helped customers with billing, payment and general banking inquiries.
Mentor and Tutor
AmeriCorps, St. Edward's University
2004.01 - 2006.01
- Assisted teacher with classroom planning and activities for 15 grade students
- Served as positive role-model and mentor to elementary school children
- Tutored students in content areas, resulting in improved academic performance
- Completed 900 community service hours, while attending college.
Education
Bachelor of Business Administration - Management
St. Edward's University
Skills
- Bilingual Communication
- Accuracy and attention to detail
- Teamwork
- Interpersonal skills
- Multitasking
- Conflict Resolution
- Excellent Communication
- Claims Processing
- Policy Interpretation
- Data Entry
Locations
- CYPRESS, TX
Languages
Bilingual - fluent in oral and written Spanish and English
Timeline
Counselor Aide
Cypress Fairbanks ISD
2023.01 - 2024.06
Jr Loan Processor
Securitynational Mortgage
2021.08 - 2022.06
Claims Specialist
Social Security Administration
2009.07 - 2021.07
Account Executive
HSBC- Beneficial
2008.03 - 2009.04
Mentor and Tutor
AmeriCorps, St. Edward's University
2004.01 - 2006.01
Bachelor of Business Administration - Management
St. Edward's University
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