Jade Clifford
Rockaway
Summary
Dynamic and adaptable professional with a strong background in customer service and teamwork. Proven ability to manage high-pressure situations while maintaining excellent communication and problem-solving skills. Committed to enhancing client experiences and fostering a collaborative environment, with a focus on organizational efficiency and reliability. Compassionate and understanding individual with lived experience looking to assist others in their recovery journey. I believe I bring a unique perspective to recovery and maintaining success. Not afraid to take on new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Counselor Aide
Preferred Behavioral Health
09.2025 - Current
- Conducted intake assessments to gather relevant information for case management purposes.
- Maintained confidentiality and adhered to ethical guidelines in all interactions.
- Ensured a safe and welcoming environment for clients by maintaining strict confidentiality protocols and adhering to ethical guidelines.
- Managed administrative tasks such as scheduling appointments, processing intake paperwork, and maintaining client files in an organized manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Waitress
Anthony's Pizzeria
08.2024 - 07.2025
- Provided excellent customer service in fast-paced dining environment.
- Assisted in menu knowledge to enhance guest experience.
- Processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash transactions while ensuring accuracy in payments.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
CPRS Internship
Prevention Is Key
01.2025 - 03.2025
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Waitress/Bartender/Supervisor
Randolph Diner
06.2018 - 08.2024
- Assisted in training new staff on restaurant protocols and best practices for efficient service.
- Collaborated with team members to manage high-volume dining periods effectively and efficiently.
- Handled customer feedback constructively, resolving issues to maintain positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Recovery Coach - Certified Peer Recovery Coach
CCAR ACADEMY
Kearny01-2025
Ethical Considerations For Recovery Coaches - Certified Peer Recovery Specialist
CCAR ACADEMY
Kearny, NJ01-2025
High School Diploma -
Morris Knolls High School
Rockaway, NJ06-2004
Skills
- Substance abuse
- Teamwork
- Customer service
- Problem-solving
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Certification
- Certified Peer Recovery Coach
Timeline
Counselor Aide
Preferred Behavioral Health
09.2025 - Current
CPRS Internship
Prevention Is Key
01.2025 - 03.2025
Waitress
Anthony's Pizzeria
08.2024 - 07.2025
Waitress/Bartender/Supervisor
Randolph Diner
06.2018 - 08.2024
Recovery Coach - Certified Peer Recovery Coach
CCAR ACADEMY
Ethical Considerations For Recovery Coaches - Certified Peer Recovery Specialist
CCAR ACADEMY
High School Diploma -
Morris Knolls High School