Miyhana Camper
Brookhaven,PA
Summary
Dynamic professional with a proven track record at Keystone Rehabilitation Center, adept in customer service and problem-solving. Excelled in enhancing client satisfaction and streamlining training processes at Winc., Inc., showcasing exceptional critical thinking and computer proficiency. Achieved significant improvements in collections efficiency at Simm Associates, demonstrating a commitment to excellence and impactful client advocacy.
Overview
16
16
years of professional experience
Work History
Counselor Aide
Keystone Rehabilitation Center
06.2021 - 08.2024
- Maximized client satisfaction by promptly addressing concerns or issues raised during treatment sessions, implementing appropriate solutions when necessary.
- Assisted clients in overcoming challenges by providing targeted interventions and skill-building exercises.
- Participated actively in team meetings, contributing insights from daily work experiences to inform continuous improvement efforts within the organization.
- Provided crisis intervention support as needed, helping clients navigate difficult situations safely and effectively.
- Supported counselors in delivering group therapy sessions, promoting healthy communication and coping skills among participants.
- Collaborated with imultidisciplinary teams to ensure comprehensive care for clients, addressing mental health, substance abuse, and other concerns.
Trainer Coordinator
Winc., Inc.
Garnet Valley, PA
03.2015 - 05.2022
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Improved trainee performance with regular evaluations and constructive feedback.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Increased trainer productivity by establishing clear expectations and providing ongoing support.
Collections Agent
Simm Associates
Newark, DE
01.2009 - 05.2015
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
Education
N/A - Behavioral Aspects of Health
Community College of Philadelphia
Philadelphia, PASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Call Center Operations
- Professional telephone demeanor
- Relapse Prevention
- Self-Care Techniques
- Substance abuse awareness
- Family Support
- Social Skills Training
- Substance Abuse Knowledge
- Client Advocacy
- Attention to Detail
- Problem-Solving
Timeline
Counselor Aide
Keystone Rehabilitation Center
06.2021 - 08.2024
Trainer Coordinator
Winc., Inc.
03.2015 - 05.2022
Collections Agent
Simm Associates
01.2009 - 05.2015
N/A - Behavioral Aspects of Health
Community College of Philadelphia