Lisa Correia
Paterson,NJ
Summary
Adept at fostering recovery and support, my tenure at Turning Point Rehabilitation highlighted my ability to collaborate on multidisciplinary teams, enhancing client care in mental health and substance abuse. Leveraging skills in relapse prevention and family support, I consistently improved program efficacy and client satisfaction, embodying leadership and empathy across roles.
Overview
13
13
years of professional experience
Work History
Counselor Aide
Turning Point Rehabilitation
Paterson, NJ
08.2024 - Current
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients, addressing mental health, substance abuse, and other concerns.
- Maximized client satisfaction by promptly addressing concerns or issues raised during treatment sessions, implementing appropriate solutions when necessary.
- Strengthened relationships with community partners by representing the organization at networking events and collaborating on joint initiatives.
- Supported clients in achieving their educational and vocational goals by providing guidance on available resources, preparing them for interviews, and offering job search assistance.
- Contributed to the development of evidence-based practices by assisting in the evaluation of program effectiveness through data collection and analysis.
Group Lead Supervisor Medical Reception
CSL Plasma
Clifton, NJ
01.2017 - 08.2024
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
Customer Service Representatives
Access Self Storage
Clark, NJ
10.2014 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Receptionist
St. Barnabas Outpatient Center
Livingston, NJ
05.2011 - 09.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Medical
CCRI
Providence, RI2005
General - Business
Lenape Valley Regional High School
Stanhope, NJ06.1986
Skills
- Self-Care Techniques
Relapse Prevention
- Substance abuse awareness
- Family Support
Timeline
Counselor Aide
Turning Point Rehabilitation
08.2024 - Current
Group Lead Supervisor Medical Reception
CSL Plasma
01.2017 - 08.2024
Customer Service Representatives
Access Self Storage
10.2014 - 07.2016
Medical Receptionist
St. Barnabas Outpatient Center
05.2011 - 09.2014
Medical
CCRI
General - Business
Lenape Valley Regional High School