Helen Jenkins, RN
Navassa ,NC
Summary
Clinical Nurse Educator and Case Manager with broad hospital, home care, and surgical nursing experience. Led startup of a clinical education program, built orientation and competency reviews, and supported Medicare documentation training, patient safety, and care coordination while maintaining Joint Commission and state compliance.
Overview
1
1
Certification
45
45
years of professional experience
Work History
Clinical Nurse Educator
NHRMC Home Care
Rocky Point, North Carolina
05.2010 - 08.2020
- Supported launch of clinical education program for NHRMC Home Care.
- Helped develop and deliver clinical staff orientation and competency reviews.
- Trained staff on Medicare documentation requirements.
- Instructed and evaluated new hire skills and competencies.
- Completed annual clinical skills reviews with staff.
- Provided in-services and quality improvement reviews to support clinical standards.
- Worked with medical community to improve communication and care coordination.
- Maintained compliance with North Carolina regulatory requirements and supported zero deficiencies on Joint Commission accreditation and state audit surveys.
- Ensured zero deficiencies on Joint Commission Accreditation and State Audit Surveys
Case Manager
New Hanover Regional Medical Center
Wilmington, NC
05.2010 - 07.2020
- Addressed psychosocial barriers in patient care plans and coordinated clinical social worker referrals to support comprehensive patient care
- Collaborated with clinical team to improve patient communication and advocacy, ensuring patients' needs were effectively addressed
- Facilitated caregiver collaboration to promote patient satisfaction and wellness, enhancing overall care experience
- Prioritized patient safety during discharge planning
Cardiology Procedure and Surgery Clinical Nurse Manager
Wilmington Health Associates
06.2008 - 05.2010
- Managed patient anticoagulation dosages and monitored results to ensure optimal therapeutic outcomes
- Assisted physician in non-invasive cardiac procedures and stress tests to enhance patient diagnostics
- Coordinate with interdisciplinary teams for optimal patient outcomes
- Oversee patient education and staff training initiatives
- Provided care for patients and assisted in office procedures for colon rectal, breast and wound care.
RN Operating Room Circulator
Wilmington Surgery Center
05.2005 - 06.2008
- Perform Operating Room Circulating and Pre-Op Nurse duties at Wilmington Surgery Center
- Specialize in Orthopedic, General, Plastic and ENT Procedures
- Prepared patients for surgery while supporting anesthesiologists in effective pain management.
- Ensured continuity of patient care throughout surgical procedures.
- Assisted in maintaining safety and efficiency of operating room environment.
RN Staff Nurse
Iredell Memorial Hospital
Statesville, North Carolina
01.2025 - 04.2025
- Provided direct patient care, including administering medications and treatments according to physician orders.
- Educated patients and families on disease prevention and management of chronic conditions.
Account Relationship Manager
CT Communications
Concord, NC
05.2001 - 08.2003
- Managed relationships with communication customers in hospitals, schools, and community business partners to enhance collaboration and service delivery.
- Led strategic planning and business development efforts.
- Built strong customer relationships
- Prioritized customer communications to strengthen and expand referral sources.
Senior Service Account Manager
Nortel Networks Inc.
RTP
06.1980 - 04.2001
- Oversaw $58 M customer account and led sales and support for equipment upgrades
- Managed a team of 25 Account Managers in 7 US locations
- Developed and implemented solutions for software and hardware upgrades to meet customer needs
- Recruited and trained Account Managers to enhance team capabilities
- Resolved customer issues to ensure satisfaction and retention
Education
RN Associate Degree -
Cabarrus College of Health Sciences
Concord, NC12-2004
Associate of Science - Surgical Technology
Cabarrus College of Health Sciences
Concord, NC12-2001
High School Diploma -
John T. Hoggard High School
Wilmington, NC06-1974
Skills
- Clinical education
- Competency assessment
- Medicare compliance
- Joint Commission compliance
- EPIC Credential Trainer
- Care coordination
- Staff development
- Strong Clinical Skills
Certification
- EPIC Credential Trainer Home Health
- ONS Chemotherapy Certified
- Hospice Certified
- SPICE Certified
- NC Harm Reduction Advocate
Timeline
RN Staff Nurse
Iredell Memorial Hospital
01.2025 - 04.2025
Clinical Nurse Educator
NHRMC Home Care
05.2010 - 08.2020
Case Manager
New Hanover Regional Medical Center
05.2010 - 07.2020
Cardiology Procedure and Surgery Clinical Nurse Manager
Wilmington Health Associates
06.2008 - 05.2010
RN Operating Room Circulator
Wilmington Surgery Center
05.2005 - 06.2008
Account Relationship Manager
CT Communications
05.2001 - 08.2003
Senior Service Account Manager
Nortel Networks Inc.
06.1980 - 04.2001
RN Associate Degree -
Cabarrus College of Health Sciences
Associate of Science - Surgical Technology
Cabarrus College of Health Sciences
High School Diploma -
John T. Hoggard High School