Helen Kingsland
Spring Hill,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Toys"R"Us
Hudson,FL
08.2010 - 12.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Temporary Receptionist for Maternity Leave
Dr. Bhargava-Patel
St. Petersburg, FL
07.2007 - 11.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Temporary Rural Mail Carrier
US Postal Office
Hudson,FL
09.2005 - 01.2006
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Retail Sales Associate
Micheals Craft Store
Port Richey, FL
09.2003 - 09.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Retail Sales Associate
Sears
Gulfview Mail, Port Richey, FL
09.2000 - 09.2005
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Pinellas Park High School
Largo, FL06.1979
Skills
- Assigning Tasks
- Strategic Selling
- Cash Register Operation
- Persuasive Selling
- Folding Clothes
- Time Management
- Retail Sales
- Customer Assistance
- Store Opening and Closing
- Cash Handling
- Corrective Actions
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Account Assistance
- Retail Store Operations
- Transaction Processing
- Product Knowledge
- Loyalty Promotion
- Customer Needs Assessment
- Sales Goal Attainment
- Ability to Lift 40 Pounds
- Store Policies and Procedures
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Available Nights, Weekends and Holidays
- Flexible Hours
- Merchandising and Display
- Building Customer Loyalty
- Excellent Written and Verbal Communication
- Credit Card Applications
- Answering Customer Questions
- Team Cooperation
- Computer Proficiency and Microsoft Office
- Adaptable and Flexible
- Shrinkage Prevention
- Strong Communication and Interpersonal Skills
- Competitive Benchmarking
- Reading Comprehension
- Returns and Exchanges
- Maintaining Clean Work Areas
- Security Practices
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
Toys"R"Us
08.2010 - 12.2011
Temporary Receptionist for Maternity Leave
Dr. Bhargava-Patel
07.2007 - 11.2007
Temporary Rural Mail Carrier
US Postal Office
09.2005 - 01.2006
Retail Sales Associate
Micheals Craft Store
09.2003 - 09.2005
Retail Sales Associate
Sears
09.2000 - 09.2005
High School Diploma -
Pinellas Park High School