Helen Knight
Bridgton,ME
Summary
- In summary, I have been in a leadership role for over 30 years. My experience has been in the business office in taken payments, deposits, and talking with customers for delinquent bills, payment arrangements, and resolving complaints.
- The Meter dept, i would run daily reports looking for errors on meters that were read that day before bills were initiated,
- While supervising customer reps and meter installers, I dealt with billing, invoices, and customer complaints.
- Dealing with out side contactors on their schedules and our schedules and budgets along with making sure all regulatory, I monitored for requirements to be met.
- Dealing with project managers on what was available in our budgets, materials available, time on each job and deadlines, I would perform run reports and run daily.
- One of my greatest assets is understanding internal and external customers and making sure that we all understand what is being said and expected.
- Lastly I would say safety is # 1, Osha requirements to be followed at all times. Our expectations is that we want every one to go home at the end of the day as they arrived.
Overview
3
3
years of professional experience
Work History
Project Support
PTAG Contractor FoAvangrid Central Maine Power Co.
, Canada
03.2023 - Current
- Provide efficient and courteous service to internal and external customers at all times
- Demonstrate ability to meet deadlines and manage multiple tasks while remaining adaptable and flexible
- Self-directing on handling daily tasks and prioritizing work
- Efficient in Task base routing
- Efficient in using excel and creating work sheets
- Efficient in SAP in setting up queries and running queries
- Efficient in Click and dashboard
- Efficient in DLI program (distribution Line inspection)
- Efficient in accessing prioritizing jobs to be scheduled
- Efficient in costs and labor on jobs
- Efficient in work appointment calendar
- Efficient in creating Purchase Orders
- Efficient in paying Invoices and posting to the VIMS system
- Efficient in understanding WBS #s and what we have for funding on those orders
- Participate in ongoing training to enhance own job skills and company policies
- Working with coworkers to complete tasks
- Focused on learning new skills and staying updated with new processes
- Perform routine and scheduled maintenance services
- Respond quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Assign work to available # of hours available for the week based field resources
- Communicate to supervisors on jobs that are time-sensitive and need immediate attention
- Making sure deadlines are met
- Covering for people who are off
- Training on processes
- Project Support (working as a contractor), Bridgton ME Avangrid Central Maine Power Co. thru PTAG contractor
Education
Assoc degree - Business
Westbrook College
Portland, ME05-1978
ADDITIONAL INFORMATION
- Worked for 38 years at Avangrid (Central Maine Power Co.)
- Positions at Central Maine Power were:
- Switchboard Operator
- Cashier
- Customer Representative
- Clerk to new service one stop shopper
- EMR clerk for the meter dept ....reviewing reports for usage and demand readings
- Meter Supervisor (supervisor over meter readers and service workers)
- Business Supervisor (supervisor over customer service reps who handles billing/cred + collection)
- Operations supervisor (supervisor over line clerks/office clerks/field planners)
- Work Planner Analyst (assessing all work via task base routing/costs/labor and priority to meet goals/deadlines)
Timeline
Project Support
PTAG Contractor FoAvangrid Central Maine Power Co.
03.2023 - Current
Assoc degree - Business
Westbrook College