Open To Work
Victor Madril
Niceville,FL
Summary
Operations and sales leader with over 10 years of experience across hospitality, consumer brands, cannabis retail, and custom manufacturing. Proven record of managing large teams, driving multimillion-dollar revenue, and building brands from early-stage growth through operational scale. Adept at client-facing sales, account management, and cross-functional leadership across Arizona and Florida markets.
Overview
15
15
years of professional experience
Work History
Project Support
AZ Timber Bros.
Scottsdale / Phoenix, AZ
01.2025 - 11.2025
- Represented a premier custom woodshop delivering high-end residential projects across the Phoenix metro area.
- Served as a client-facing liaison, supporting homeowners through design vision, material selection, and project execution.
- Contributed to a streamlined, white-glove customer experience focused on quality, communication, and satisfaction.
- Supported delivery of custom cabinetry, built-ins, and statement wood pieces for new construction and remodels.
- Collaborated with ownership to maintain quality standards, timelines, and client expectations on luxury projects.
Co-Founder & Operations / Brand Lead
Bushwood Sims
Scottsdale, AZ
04.2024 - 01.2025
- Managed daily operations including employee scheduling, training, group events, and customer experience.
- Designed and executed social media content, graphic design assets, and promotional campaigns to increase brand visibility.
- Instructed guests on golf simulation technology while ensuring premium hospitality standards.
- Collaborated with W Scottsdale and Sheraton Phoenix Downtown leadership teams on partnerships and events.
- Worked closely with PR agencies and influencers to expand reach and strengthen brand recognition.
Social Media & E-Commerce Manager
CBD For Life
Phoenix, AZ
01.2016 - 03.2024
- Built and managed the Shopify e-commerce store, generating $2–3M in annual sales.
- Led social media strategy and content creation, collaborating with PR team, influencers, content creators, and SEO teams to drive engagement and growth.
- Managed affiliate programs and cross-functional teams, including operations, inventory, shipping, and logistics, to ensure smooth end-to-end e-commerce operations.
- Optimized digital marketing efforts to increase brand visibility, online traffic, and sales conversion.
Retail Operations Leadership
iAnthus Capital / Health For Life
Mesa, Arizona
01.2016 - 01.2020
- Managed retail operations within a regulated cannabis environment under iAnthus Capital.
- Supported day-to-day operations for Health For Life dispensaries, focusing on staffing, training, scheduling, and customer experience.
- Ensured compliance with state regulations while maintaining operational efficiency and service quality.
- Worked closely with leadership on inventory controls, vendor coordination, and performance metrics.
Service Express Manager
Starwood Hotels & Resorts Worldwide – The Westin Kierland Resort and Spa
Scottsdale, Arizona
12.2013 - 12.2015
- Oversaw daily operations of In-Room Dining, Honor Bar, PBX Center, and Front Drive at a 732-room luxury resort.
- Met daily with clients, Meeting Event Managers, and Executive Meeting Specialists to coordinate high-profile events.
- Responsible for scheduling, payroll, forecasting, training, hospitality standards, and service execution.
- Led onboarding and service culture training for all newly hired Food & Beverage managers and associates.
- Delivered structured 3-day orientation and ongoing service excellence programs.
Assistant Lounge Manager
Starwood Hotels & Resorts Worldwide – The Westin Kierland Resort and Spa
Scottsdale, Arizona
10.2011 - 12.2013
- Oversaw nightly operations of Rim Lobby Bar and Waltz & Weiser Saloon.
- Managed staff safety, guest experience, floor operations, inventory control, and requisitions.
- Handled scheduling, payroll edits, and first-line coaching and counseling of associates.
Food & Beverage Supervisor
Starwood Hotels & Resorts Worldwide – The Westin Kierland Resort and Spa
Scottsdale, Arizona
01.2011 - 10.2011
- Oversaw daily operations of Pool Complex and J Swilling’s Pool Bar & Grill.
- Managed deck operations, cabana services, retail sales, and inventory.
- Ensured staff and guest safety while supporting scheduling and payroll management.
Education
Bachelor of Arts - Business Administration & Management
Arizona State University
Tempe, AZ05-2010
Skills
- Project management
- Customer relationship management
- Social media strategy
- E-commerce optimization
- Operations coordination
- Staff training and development
- Quality assurance
- Event planning and execution
- Inventory management
- Graphic design
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Team leadership
- Construction project support
- Project Support
- Technology support
- Client training and support
Languages
Spanish, Fluent speaker; skillful reader and writer
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$60000/yr - $200000/yrTimeline
Project Support
AZ Timber Bros.
01.2025 - 11.2025
Co-Founder & Operations / Brand Lead
Bushwood Sims
04.2024 - 01.2025
Social Media & E-Commerce Manager
CBD For Life
01.2016 - 03.2024
Retail Operations Leadership
iAnthus Capital / Health For Life
01.2016 - 01.2020
Service Express Manager
Starwood Hotels & Resorts Worldwide – The Westin Kierland Resort and Spa
12.2013 - 12.2015
Assistant Lounge Manager
Starwood Hotels & Resorts Worldwide – The Westin Kierland Resort and Spa
10.2011 - 12.2013
Food & Beverage Supervisor
Starwood Hotels & Resorts Worldwide – The Westin Kierland Resort and Spa
01.2011 - 10.2011
Bachelor of Arts - Business Administration & Management
Arizona State University