Helen Lemieux
Cape Coral
Summary
Dynamic professional with extensive experience Short Term Disability Claims, excelling in conflict resolution and coaching. Proven track record in negotiating settlements and enhancing team performance through effective mentorship. Recognized for attention to detail and fostering collaboration, contributing to improved claims management processes and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead - Short Term Disability
UnitedHealthcare
12.2018 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Senior Short Term Disability Claims Specialist
Reliance Standard
06.2012 - 12.2018
- Effectively negotiated settlements for disputed claims, minimizing company exposure while maintaining client satisfaction levels.
- Streamlined communication between departments by establishing clear protocols, leading to enhanced collaboration in resolving claims issues.
- Mentored junior team members in handling complex cases, resulting in better decision-making and improved overall team performance.
- Supported the development of new claims management software, providing valuable input based on experience and expertise in disability claims handling.
Education
High School Diploma -
Scarborough High School
Scarborough, MESkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Certification
CLMS
Languages
English
Full Professional
Timeline
Team Lead - Short Term Disability
UnitedHealthcare
12.2018 - Current
Senior Short Term Disability Claims Specialist
Reliance Standard
06.2012 - 12.2018
High School Diploma -
Scarborough High School
Similar Profiles
Lori LorenzoLori Lorenzo
Senior Customer Service Rep. at UnitedHealthCareSenior Customer Service Rep. at UnitedHealthCare
Diana RamerDiana Ramer
Registered Nurse at UnitedHealthcareRegistered Nurse at UnitedHealthcare
Cheryl LauerCheryl Lauer
Customer Service Team Lead at UnitedHealthcareCustomer Service Team Lead at UnitedHealthcare
O’Keshwa JohnO’Keshwa John
Patient Access Representative at UnitedHealthcarePatient Access Representative at UnitedHealthcare
Cody RoppeltCody Roppelt
Store Manager at Mister Car WashStore Manager at Mister Car Wash