Helen Martin
Round Rock,TX
Summary
Reliable restaurant professional with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
Cottonwood Creek Brewery
03.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Crafted signature cocktails and beer pairings to enhance customer experience.
- Trained and mentored new bartenders on techniques and product knowledge.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Restaurant Server
Jack Allen's Kitchen
04.2017 - 04.2025
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Placed first or second at home unit in annual company wide sales contest on four occasions.
- Contributed to team success by assisting fellow servers ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Bartender
Yardhouse
10.2016 - 04.2017
Dining Room Server
Renaissance Hotel by Marriott
02.2015 - 10.2016
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Acted as bartender on daytime shifts where one was not scheduled.
Culinary Manager/ Staffing & Training Manager
Red Lobster
10.2010 - 09.2014
- Part of management team that received a Diamond Club Award in fiscal 2012. Part of management team that received a President's Club Award in fiscal 2013.
- Maintained food cost and sanitation procedures to company standards. Trained staff in proper food handling procedures to increase food pantry donations by 23%.
- Oversaw and implemented staff training of a two-phase core menu revamp in fiscal 2013. Oversaw and implemented staff training of first major bar product update in 10 years.
- Responsible for scheduling of up to 85 staff members across all departments, monitoring incoming employment applications, conducting interviews, and orientation of new staff members.
Assistant General Manager
Max And Erma's Restaurant
01.2008 - 10.2010
Culinary Manager
California Pizza Kitchen
07.2005 - 12.2007
Education
Associate of Applied Science - Hospitality Management
College of DuPage
Glen Ellyn, ILAssociate of Science - Accounting
Austin Community College
Austin, TX06-2026
Skills
- Exceptional communication
- Guest service
- Detail-oriented
- Adaptability and flexibility
- Safe food handling
- Allergy awareness
- Relationship management
- Alcohol service
- Food and beverage pairings
- Organized and able to multitask
Certification
- TABC, Certificate # 10784367
- TX Food Production Manager Certificate #1753733350
- Intuit Certified Bookkeeping Professional
- Quickbooks Certified Online User
Timeline
Bartender
Cottonwood Creek Brewery
03.2025 - Current
Restaurant Server
Jack Allen's Kitchen
04.2017 - 04.2025
Bartender
Yardhouse
10.2016 - 04.2017
Dining Room Server
Renaissance Hotel by Marriott
02.2015 - 10.2016
Culinary Manager/ Staffing & Training Manager
Red Lobster
10.2010 - 09.2014
Assistant General Manager
Max And Erma's Restaurant
01.2008 - 10.2010
Culinary Manager
California Pizza Kitchen
07.2005 - 12.2007
Associate of Applied Science - Hospitality Management
College of DuPage
Associate of Science - Accounting
Austin Community College