Helen Mejia
College Point,NY
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
4
4
years of professional experience
Work History
Spa Coordinator
The Seawater Spa
09.2023 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
Server
Republica
02.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Busser/Drink Runner
Scarpetta Beach
10.2022 - 01.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Restocked and cleaned counter and service stations throughout shifts.
- Checked on dining area to identify immediate needs and reset tables between guests.
- Anticipated guest needs, refilled drinks and cleared empty glasses.
- Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
- Provided bar services for numerous public and private events.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and confirmed complete orders.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Banquet Server
Gurney's Montauk Resort & Seawater Spa
02.2022 - 10.2022
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Presented meal options to help patrons select food and beverages.
- Provided exceptional service to high volume of daily customers.
- Educated guests on meals during by answering questions and bringing special orders.
Head Food Runner/Drink Runner
The Beach Club | Gurney's Montauk Resort
05.2022 - 09.2022
- Offered insight into menu items to answer customer questions.
- Responded quickly to customer concerns and escalated major issues to management.
- Memorized dining room floor plans and understood seat number system.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Stocked customer service stations with paper products or beverage preparation items.
- Filled and served various beverages for customers.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender Assistant
Mizart Begaliev Hospitality Service Inc.
06.2021 - 11.2021
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Took food and drinks to bar and table customers.
- Studied bartenders to learn recipes for different mixed cocktails.
- Checked identification for each person purchasing alcohol.
- Sliced and pitted fruit used to garnish drinks.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Built excellent relationships with guests to achieve repeat business.
Banquet Captain
Mizart Begaliev Hospitality Service Inc.
06.2020 - 03.2021
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
Pan American International High School
Elmhurst, NY07.2021
Skills
- Table Setting and Bussing
- High Volume Dining
- Menu Memorization and Presentation
- Guest Seating
- Menu Presentation
- Food and Beverage Service
- Workflow Coordination
- Team Player
- Warm and Friendly
- To-Go Order Preparation
- Team Leadership
- Decision Making
- Microsoft Office
- Multitasking and Prioritization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Spa Coordinator
The Seawater Spa
09.2023 - Current
Server
Republica
02.2023 - 07.2023
Restaurant Busser/Drink Runner
Scarpetta Beach
10.2022 - 01.2023
Head Food Runner/Drink Runner
The Beach Club | Gurney's Montauk Resort
05.2022 - 09.2022
Banquet Server
Gurney's Montauk Resort & Seawater Spa
02.2022 - 10.2022
Bartender Assistant
Mizart Begaliev Hospitality Service Inc.
06.2021 - 11.2021
Banquet Captain
Mizart Begaliev Hospitality Service Inc.
06.2020 - 03.2021
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Pan American International High School
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