Geneviève BASSETT
East Hampton,NY
Summary
Highly motivated and accomplished young woman with a Master of Business Administration (MBA) in Hospitality and Hotel Management. Proven expertise in leading teams, optimizing operations, and delivering exceptional guest experiences. Possesses a strong foundation in strategic planning, revenue management, and customer service. Committed to driving business growth, improving profitability, and maintaining the highest standards of quality within the hospitality industry.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
Gurneys Montauk Resort & Seawater Spa
Montauk, NY
07.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and promotions.
Front Desk Receptionist
Microtel Inn & Suites By Wyndham
Olean, NY
02.2022 - 07.2023
- Input customer data into reservation systems and updated to reflect room changes.
- Promote positive guest relations and Wyndham policies to all guests
- Process guest arrivals & departures including all necessary payments
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded to inquiries and room requests made online, by phone and via email.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Collections Specialist
Center One LLC
Remote
04.2021 - 02.2022
- Follow federal/state compliance laws
- Demonstrate communication, negotiation, and decision-making skills
- Handle all levels of credit servicing inquiries, specifically related to default operations
- Negotiated rates with customers and entered payments into accounting system.
- Achieved performance goals on consistent basis.
- Monitored overdue accounts using automated information systems.
Human Resources Manager
OPEX FLEX
Miami, FL
12.2019 - 03.2021
- Oversee all HR functions for 10+ staff
- Employee recruiting, interviews & onboarding
- Implemented new policies to improve employee relations & overall operational efficiencies
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs and constructive feedback.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
Assistant Store Manager
Family Dollar
Miami, FL
06.2019 - 11.2019
- Maintained friendly & professional customer service interactions
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Implemented campaigns and promotions to help with developing goods and services.
Education
MBA - Hospitality Administration And Management
Johnson & Wales University
05.2023
Bachelor of Science - Hotel And Lodging Management
Johnson & Wales University - North Miami
Miami, FL05.2021
Skills
- Attention to detail
- Leadership
- Workflow Coordination
- Proficiency in Adobe
- Proficiency in Microsoft Office
- Conflict Management
- Payroll and Budgeting
- Social media marketing
- Strong communication skills
- Human Resources
- Training & workforce development
- Operations Management
Timeline
Assistant Front Office Manager
Gurneys Montauk Resort & Seawater Spa
07.2023 - Current
Front Desk Receptionist
Microtel Inn & Suites By Wyndham
02.2022 - 07.2023
Collections Specialist
Center One LLC
04.2021 - 02.2022
Human Resources Manager
OPEX FLEX
12.2019 - 03.2021
Assistant Store Manager
Family Dollar
06.2019 - 11.2019
MBA - Hospitality Administration And Management
Johnson & Wales University
Bachelor of Science - Hotel And Lodging Management
Johnson & Wales University - North Miami
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