Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Tyler Jarvis

East Hampton,NY

Summary

Dynamic Multi-Sport Manager at Sportime Amagansett with a proven track record in athlete management and event coordination. Enhanced program efficiency through strategic scheduling and relationship building, resulting in increased event attendance. Skilled in conflict resolution and staff supervision, fostering a positive environment for athletes and coaches alike.

Overview

18
18
years of professional experience

Work History

Multi-Sport Manager

Sportime Amagansett
10.2011 - Current
  • Developed comprehensive training programs to enhance athlete skills, focusing on individualized goal-setting and progress tracking.
  • Established clear expectations of conduct for all athletes by enforcing strict adherence to policies outlined in the code of conduct.
  • Streamlined sports program operations, implementing efficient scheduling and resource allocation processes.
  • Implemented safety protocols to minimize athlete injuries during practices and competitions, prioritizing a culture of health and wellbeing.
  • Evaluated coaching staff performance regularly to ensure consistency in coaching methods across all teams within the sports program.
  • Increased event attendance by establishing strategic partnerships with local businesses and community organizations.
  • Optimized facilities usage through meticulous scheduling practices that allowed for maximal training and event opportunities.
  • Facilitated open communication channels between athletes, coaches, and support staff leading to increased overall satisfaction within the organization.
  • Improved team morale and cohesion, organizing regular team-building activities and maintaining open lines of communication between athletes and staff.
  • Managed budgets effectively, ensuring adequate resources were allocated for equipment purchases, facility upgrades, and staffing needs.
  • Enhanced fan engagement by developing innovative marketing strategies and promotional campaigns for sporting events.
  • Promoted a positive environment for athletes to thrive in by fostering strong relationships with parents, volunteers, and other stakeholders involved in the sport organization.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
  • Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
  • Oversaw coach salaries, pay rates and all other program budget aspects.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Monitored budget and expenditures, keeping facility within budget.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Organized soccer league of 40+ teams
  • Facilitated 100+ incoming calls, texts, and emails per day by handling personally and delegating to staff
  • Implemented an efficient scheduling system for court reservations and lesson bookings to maximize facility usage.
  • Provided expert advice on racquet selection, stringing services, and other tennis equipment purchases for customers of all skill levels.
  • Trained new staff members on store procedures, products offerings, and customer service best practices.
  • Increased customer satisfaction by providing exceptional service and product knowledge in the Tennis Pro Shop.
  • Streamlined check-in processes for members and guests to improve overall experience at the facility.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Front Desk Receptionist

East End Ice
01.2007 - 03.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced guest experience by maintaining welcoming and organized reception area.

Education

High School Diploma -

East Hampton High School
East Hampton, NY

Associate of Arts -

Suffolk Community College
Riverhead, NY

No Degree - Physical Therapy

Stony Brook University
Stony Brook, NY

Skills

  • Athlete management
  • Facility management
  • Event management
  • Scheduling coordination
  • Coordination of facilities
  • Conflict resolution
  • Teamwork and collaboration
  • Customer service
  • Multitasking
  • Adaptability and flexibility
  • Relationship building
  • Staff supervision

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 13 staff members.
  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Promoted to Multi-Sport Manager after only 4 years for exceptional performance.

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Music
  • Youth Development Programs
  • Gym Workouts
  • Cooking
  • Participate in hockey and tennis, as recreational activities to maintain physical fitness
  • Team Sports

Timeline

Multi-Sport Manager

Sportime Amagansett
10.2011 - Current

Front Desk Receptionist

East End Ice
01.2007 - 03.2010

High School Diploma -

East Hampton High School

Associate of Arts -

Suffolk Community College

No Degree - Physical Therapy

Stony Brook University

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