Matthew Rosario

• Oversaw all training activities for line technicians and support staff, managing onboarding, competency tracking, and communication between crew members, department heads, and senior management.
• Delivered weekly progress updates to leadership, ensuring alignment across safety, compliance, and operational performance requirements.
• Rebuilt the company’s training program from a paper-based system into a structured digital format, improving accountability, record-keeping, and real-time visibility into employee qualifications.
• Customized training pathways for each role by leveraging deep operational knowledge, ensuring consistent, relevant, and high-quality instruction without compromising efficiency during peak season.
• Coordinated certification allocation, monitored renewal timelines, and maintained comprehensive documentation for audits and regulatory compliance.
• Juggled the full responsibilities of Training Coordinator while continuing to perform line technician and supervisory duties, demonstrating high adaptability, workload management, and service excellence.

• Supervised a seasonal team of line support staff, overseeing hiring, onboarding, and training to ensure operational readiness at the start of peak season.
• Created and managed weekly schedules, assigned daily tasks, and coordinated crew movements to support line technicians during high-volume operations.
• Monitored performance, provided hands-on coaching, and reinforced safety, ramp procedures, and service standards.
• Maintained dual responsibilities by leading the support team while simultaneously performing full line technician duties, demonstrating strong multitasking and leadership under pressure.

• Performed full-scope ramp operations—including fueling, marshaling, GPU, and lavatory service, and more, ensuring safe and efficient aircraft turnaround.
• Conducted everything from daily to annual inspections on GSE and fuel trucks; maintained equipment readiness, documented discrepancies, and coordinated corrective maintenance.
• I took on dual operational and customer-service responsibilities in a consistently understaffed environment, developing strong decision-making, prioritization, and leadership skills.
• Supported CSRs with service requests, accurate billing, and clear communication with flight crews, passengers, and vendors.

A photography company I created has been bringing clients photos they love in various facets. I aim to one day expand this business into additional facets of the media industry.

• Generated lists of properties compatible with buyers' needs and financial resources.
• Applied various methods to build client base, including networking, email and social media.

I provided top-tier dining experiences in a fast-paced, upscale environment. My role involved expertly recommending menu items, wines, and cocktails, managing multiple tables efficiently, and ensuring guest satisfaction through attentive service. I excelled in accurately taking and processing orders, maintaining a deep knowledge of the menu, and addressing customer needs with professionalism and a friendly demeanor.

Ran errands and helped maintain the office by filing, cleaning, minor technical work, and helping the office run smoothly.

GHTAC Members work within the institution to curate public programming, advance their own creativity, and progress Guild Hall’s outreach and relationship to our local teen community.

Taking photos for the Newtown party through their campaign and after being elected, my role switched to promoting events happening around East Hampton.