Jacob Saenz
Alice,TX
Summary
Dynamic Training Coordinator at Chick Fil A with a proven track record in enhancing employee retention through targeted coaching and effective virtual training. Skilled in schedule management and relationship building, I developed impactful training materials and facilitated workshops that significantly improved guest satisfaction and team performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Training Coordinator
Chick Fil A
11.2024 - Current
- Coordinated training schedules to optimize team availability and ensure coverage during peak hours.
- Assisted in developing training materials that improved onboarding experience for new employees.
- Facilitated workshops on customer service techniques to enhance guest satisfaction initiatives.
- Monitored trainee progress and provided feedback to support individual development goals.
- Implemented training evaluations to assess effectiveness and identify areas for improvement.
- Increased employee retention rates through targeted training interventions and career development opportunities.
Shop Technician
Meyers Manufacturing
06.2023 - 09.2024
- Operated and maintained production machinery to ensure efficient workflow.
- Conducted routine inspections and troubleshooting of equipment to prevent downtime.
- Assisted in training new technicians on safety protocols and operational procedures.
- Collaborated with team members to optimize assembly line processes for increased productivity.
- Repaired parts, components and assemblies to correct malfunctions.
Education
BBA - Finance
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Coaching and mentoring
- Virtual training
- Presentation
- Schedule management
- Employee relations
- Relationship building
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
Certification
ServSafe Certification
Timeline
Training Coordinator
Chick Fil A
11.2024 - Current
Shop Technician
Meyers Manufacturing
06.2023 - 09.2024
BBA - Finance
Southern New Hampshire University