Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Helen Meliksetian

Helen Meliksetian

Glendale,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sr. Loan Officer Associate

City National Bank
06.2022 - 02.2023
  • Explained very technical financial information to applicants in easy to understand language.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Responded proactively and positively to rapid change.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with other departments to promptly process loan applications.
  • Developed and maintained relationships with customers, lenders and other third parties.

Sr. Loan Processor/Closer

Nation One Lending
11.2012 - 06.2022
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Reviewed and validated details of loan applications and closing documentation.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Handled any conditions sent from underwriting departments.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

REO and Trustee sale Transaction Coordinator

Re/Max of
09.2006 - 02.2012
  • Review purchase agreement any counter offers, amendments and related disclosures to ensure all are properly executed
  • Open Escrow and make sure EMD was received
  • Prepare full disclosures packages including all of the required C.A.R and Brokerage forms
  • Handling all aspects of real estate transaction for realtor
  • Working knowledge of mortgage loan documentation; foreclosure processing best servicing practices; default/foreclosure laws and regulations; and FNMA, FHLMC, FHA, and VA guidelines
  • Prepare and maintain reports to management regarding status of all REO, Inspections and Property Preservation upon request
  • Coordinate the Eviction process on select properties with Foreclosure attorney vendors and clients to ensure timely vacancies
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

Lynn High School
Lynn, MA

Skills

  • Appraisal Compilation
  • Organizational Strengths
  • Sales Expertise
  • Multi-Line Phone Talent
  • Business Development
  • Financial Analysis Aptitude
  • Report Preparation
  • Customer Relations
  • Customer Care
  • Clerical Support
  • Senior Leadership Support
  • Customer Service

Certification

  • Educations: NMLS lic: #428357
  • DRE Lic: #01759745

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sr. Loan Officer Associate

City National Bank
06.2022 - 02.2023

Sr. Loan Processor/Closer

Nation One Lending
11.2012 - 06.2022

REO and Trustee sale Transaction Coordinator

Re/Max of
09.2006 - 02.2012

High School Diploma -

Lynn High School

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Helen Meliksetian