Heather Lyle

Atlanta,GA

Summary

Results-driven hospitality leader with 9+ years of experience in customer service, multi-unit restaurant management, marketing, and event/catering coordination. Hands-on operator known for leading teams, managing high-volume operations, and delivering exceptional guest experiences. Recognized for staying calm under pressure, adapting to last-minute changes, and maintaining high operational and inspection standards.

Overview

years of professional experience

Certification

Work History

Cashier / Customer Service Associate

01.2017

Delivered accurate, friendly service in a fast-paced environment
Supported food prep, stocking, and daily operations
Demonstrated reliability and strong performance, leading to rapid promotion

Marketing Manager • Event Coordinator • Catering Lead

BurgerFi

Alpharetta, GA

01.2025 - Current

Oversee daily restaurant operations while working hands-on with staff to ensure efficiency and high service standards
Lead marketing initiatives, promotions, and community outreach efforts to drive business growth
Manage all catering and event operations, including planning, preparation, delivery, setup, and execution
Adjust labor and staff scheduling to meet operational demands and last-minute orders
Coordinate communication between customers, vendors, and internal teams

General Manager

01.2024 - 01.2025

Directed all daily operations, ensuring quality service and smooth workflow
Managed staffing, scheduling, inventory, and financial performance
Maintained compliance with health inspections, safety, and sanitation standards
Trained and developed team members to improve performance and retention
Resolved customer concerns with professionalism and empathy

Multi-Unit General Manager • Assistant Store Manager

Zaxby's

Cornelia & Toccoa, GA

01.2017 - 01.2024

Oversaw operations across two locations while maintaining hands-on leadership
Promoted from cashier to Assistant Store Manager within one year
Managed hiring, training, scheduling, inventory, and budgeting
Maintained high inspection scores and ensured regulatory compliance
Built strong, customer-focused teams and positive work environments
Handled customer issues effectively, ensuring satisfaction and retention

Education

High School Diploma -

West Hall High School

Oakwood, GA

Skills

Customer & Guest Relations
Event & Catering Coordination
Marketing & Community Outreach
Multi-Unit Operations Management
Scheduling & Labor Control

Staff Training & Leadership
Problem Solving & Conflict Resolution
Health, Safety & Compliance Readiness
Fast-Paced Decision-Making
Adaptability & Professionalism