Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Languages
Timeline
Helen Myers

Helen Myers

Calumet Park, IL,IL

Summary

Seasoned professional with 26 years of diverse experience in customer service, community outreach, and education. Skilled in conflict resolution, community engagement, and providing exceptional service, as demonstrated in roles such as Case Manager and Assistant Manager. Seeking a Customer Assistant position to leverage extensive background in client support and program coordination.

Overview

32
32
years of professional experience

Work History

Home Health Aide

Help at Home
Oak Forest, IL
02.2024 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Improved patient outlook and daily living through compassionate care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Managed patient transportation and appointment scheduling.
  • Delivered high level of assistance with cooking, meal preparation and shopping.

Case Manager

Roseland Cease Fire
Calumet Park, IL
04.2021 - 09.2023
  • Provided comprehensive support to individuals with histories of gun violence and involvement with the legal system, facilitating access to counseling, job training, and housing resources
  • Contributed to the planning and execution of community outreach initiatives and events aimed at promoting peace and local engagement
  • Delivered intervention strategies and programs aimed at violence prevention for individuals identified as high-risk
  • Mediated conflicts within high-risk neighborhoods, effectively reducing the potential for gun and retaliatory violence through community engagement

Lead Teacher

Wonderland Activities Center
Chicago, IL
02.2019 - 03.2020
  • Managed classroom activities and ensured the safety of children during play and structured projects, effectively preparing necessary materials
  • Fostered a positive learning environment by maintaining attentive guidance and implementing appropriate behavioral management techniques
  • Provided customer service by handling phone inquiries, assisting clients, and addressing concerns, directing complex issues to management as needed

Pre School 3-4 year olds

Safe Care Academy
East Hazel Crest, IL
06.2015 - 07.2018
  • Developed and implemented educational lesson plans tailored to promote cognitive and creative development
  • Facilitated daily communication with parents to discuss children's progress and address any concerns
  • Coordinated and executed a variety of art and sensory activities, enriching the learning environment

Activities Coordinator

Thornwood Apartments
Chicago Heights, IL
03.2014 - 06.2015
  • Facilitated after-school homework assistance and provided one-on-one tutoring to enhance student academic performance
  • Developed and implemented a variety of arts and crafts projects, alongside coordinating engaging activities and preparing snacks for participants

Kindergarten Teacher/Lead Teacher

Evangelical Christian School
Chicago, IL
08.2005 - 12.2012
  • Crafted and executed tailored lesson plans across all subject areas, focusing on individual student abilities and learning styles to optimize educational outcomes
  • Conducted comprehensive assessments of student progress, assigned grades, and maintained diligent records, including attendance and behavioral interventions
  • Engaged with parents via regular communication, providing weekly updates and quarterly reports to ensure transparency and collaborative educational support

Teaching Assistant

Evangelical Christian School
08.2002 - 06.2005
  • Collaborated with lead teachers to design and implement educational activities and field trips, enhancing student engagement and learning experiences
  • Managed classroom resources and contributed to a supportive educational atmosphere by facilitating conflict resolution and maintaining an organized learning environment

Sales Support Specialist

CNA Insurance
Chicago, IL
11.2000 - 12.2001
  • Provided comprehensive support to sales team by managing material orders, drafting professional correspondence, and coordinating seminar logistics, enhancing client engagement and operational efficiency.

Assistant Manager

Water Tower Mall
Chicago, IL
12.1999 - 09.2000
  • Managed cash transactions and maintained financial accuracy while executing opening and closing procedures
  • Developed daily sales targets for associates and established credit card acquisition objectives, consistently upholding high standards of customer service

Department Manager

Evans, Inc
Evergreen Park, IL
07.1996 - 06.1999
  • Managed the training and development of sales associates and cashiers, enhancing team proficiency and customer service delivery
  • Oversaw inventory control and coordinated merchandise staging, ensuring operational efficiency and product availability

Sales Supervisor

MJ Carroll
Evergreen Park, IL
08.1992 - 12.1995
  • Managed daily sales targets and motivated team to meet store quotas through effective floor presentation and goal-setting strategies
  • Oversaw opening and closing procedures, ensuring seamless operations, including proficient cash handling and reconciliation

Sales Supervisor

MJ Carroll
Evergreen Park, IL
08.1992 - 12.1995
  • Managed daily sales targets and motivated team to meet store quotas through effective floor presentation and goal-setting strategies
  • Oversaw opening and closing procedures, ensuring seamless operations, including proficient cash handling and reconciliation.

Education

National Business College, Roanoke, VA

Marshall University, Huntington, WV

Northfork High School, Northfork, WV

Skills

  • Medication Administration
  • Behavioral Management
  • Care Plan Management
  • Patient transportation
  • Progress Documentation
  • Nutritional meal preparation
  • [State] Driver's License

Accomplishments

  • SKILLS
  • Classroom Management
  • Tutoring
  • Teaching
  • Childcare
  • Conflict Management
  • Toddler Care
  • Organizational
  • Skills
  • Early Childhood Education
  • Sales Support
  • Curriculum Development
  • Retail Sales
  • Experience With
  • Children
  • Mentoring
  • Leadership Development (2 Years)
  • Customer Service (10+ Years)
  • Microsoft Office (10+
  • Years)
  • Outreach (2 Years)
  • Violence Prevention (2 Years)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Work from home optionPaid time offPaid sick leaveCareer advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefits

Languages

English
Native language

Timeline

Home Health Aide - Help at Home
02.2024 - Current
Case Manager - Roseland Cease Fire
04.2021 - 09.2023
Lead Teacher - Wonderland Activities Center
02.2019 - 03.2020
Pre School 3-4 year olds - Safe Care Academy
06.2015 - 07.2018
Activities Coordinator - Thornwood Apartments
03.2014 - 06.2015
Kindergarten Teacher/Lead Teacher - Evangelical Christian School
08.2005 - 12.2012
Teaching Assistant - Evangelical Christian School
08.2002 - 06.2005
Sales Support Specialist - CNA Insurance
11.2000 - 12.2001
Assistant Manager - Water Tower Mall
12.1999 - 09.2000
Department Manager - Evans, Inc
07.1996 - 06.1999
Sales Supervisor - MJ Carroll
08.1992 - 12.1995
Sales Supervisor - MJ Carroll
08.1992 - 12.1995
National Business College - ,
Marshall University - ,
Northfork High School - ,

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Helen Myers