Helen Ngeap
Madison
Summary
Dynamic professional with proven ability to adapt and excel in fast-paced environments. Demonstrates strong customer service skills, effective multitasking, and efficient time management. Consistently delivers positive experiences and builds lasting client relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Licensed Nail Technician
Sun Prairie Nails & Spa
Sun Prairie
09.2024 - 07.2025
- Educated clients on proper nail care techniques to ensure healthy nails.
- Maintained organized workstations and supplies for optimal efficiency.
- Addressed guest concerns through friendly, attentive service.
- Identified customer needs swiftly and provided customized solutions.
- Welcomed visitors and provided information on available services.
- Efficiently managed appointment scheduling and staff calendar coordination.
- Proposed innovative ideas to improve clients' nail performance and results.
- Developed functional solutions that resulted in significant cost savings.
Front Desk Receptionist
Sun Prairie Nails & Spa
Sun Prairie
09.2024 - 07.2025
- Managed appointment scheduling and maintained staff calendars efficiently.
- Delivered prompt customer service by addressing inquiries via phone and email.
- Assisted in scheduling client and visitor appointments effectively.
- Accurately handled cash transactions, balancing registers at shift end.
- Executed basic bookkeeping tasks and organized document filing.
- Supported administrative functions including data entry and filing.
- Answered incoming calls, directing callers to appropriate personnel and taking messages as needed.
- Greeted customers warmly, ensuring a welcoming environment.
Education
High School Diploma -
Teays Valley High School
Ashville, OH05-2024
Some College (No Degree) -
Madison Area Technical College
Madison, WISkills
- Nail care techniques
- Customer engagement and support
- Efficient scheduling
- Problem-solving strategies
- Basic bookkeeping knowledge
- Effective communication
- Time optimization
- Cuticle care methods
- Client consultation services
- Listening proficiency
Languages
khmer
Native/ Bilingual
Certification
- I have a licensed in manicurist.
Timeline
Licensed Nail Technician
Sun Prairie Nails & Spa
09.2024 - 07.2025
Front Desk Receptionist
Sun Prairie Nails & Spa
09.2024 - 07.2025
High School Diploma -
Teays Valley High School
Some College (No Degree) -
Madison Area Technical College
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