Yessica Solano Ross

• Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
• Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
• Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
• Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
• Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
• Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Nail Tech 2021

Professional styling 2019

Colorimetry

Hair cutting

Hair Chemistry

Trichology