Helen Park

Managerial Role

• Managed the daily operations of data entry teams, including scheduling staff, assigning tasks, monitoring progress, and providing feedback. Recruited, trained, and supervised retail personnel according to company guidelines.
• Maintained accurate records of all transactions using in-house software systems.
• Coordinated assignment distribution to facilitate smooth workflows.
• Conducted regular audits of all completed work orders for accuracy and completeness. Drafted reports on data entry performance for senior management review.
• Analyzed internal processes and identified areas where automation could reduce manual labor costs associated with data entry activities. and recommended and implemented procedural or policy changes to improve operations.
• Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.

Team Support

• Resolved customer complaints related to incorrect or incomplete data entries within established and maintained positive relationships.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Implemented security protocols for confidential documents that were being entered into the database, and organized and maintained documents, files, and records.
• Recommended modifications or updates to existing software applications as needed based on user feedback or changing business requirements.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Strengthened customer retention by offering discount options.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs, and consulted with customers to resolve service and billing issues.
• Mentored junior team members and managed employee relationships.
• Supported sales team members to drive growth and development.
• Updated databases with new and modified customer data.