Helen Piccolo
Jacksonville,FL
Summary
Dynamic and results-driven professional with over 12 years of experience in leadership, training, and operational roles. Experience in driving team performance, managing cross-functional teams, and developing leadership initiatives. Skilled in training development and fostering employee growth.
Overview
13
13
years of professional experience
Work History
Director, Leadership Development
Focus Services
08.2020 - 03.2025
- Led a team of Leadership Development Managers across multiple countries, including the USA, El Salvador, and the Philippines
- Led programs to help employees with potential growth and prepare for leadership positions
- Facilitated workshops, one-on-one coaching sessions, and leadership assessments to foster continuous professional growth
Assistant Regional Director
Focus Services
09.2019 - 07.2020
- Supported regional operations, leading a team of managers to achieve key performance indicators and improve operational efficiencies
- Managed day-to-day operations, ensuring all activities aligned with company policies and objectives
Training Director
Focus Services
09.2014 - 08.2019
- Led the training department, overseeing the development and delivery of employee training programs
- Created programs to help employees grow and get ready for leadership roles
Director of Operations
Focus Services
09.2013 - 09.2014
- Directed regional operations, guiding a team of managers to successfully meet key performance indicators and enhance operational efficiency
- Oversaw daily operations, ensuring all activities were in line with company policies and strategic objectives
Sales Trainer
Focus Services
09.2012 - 09.2013
- Developed and delivered sales training programs, enhancing the skills and performance of sales teams
- Facilitated workshops and one-on-one training sessions, focusing on product knowledge, sales techniques, and customer service excellence
Education
Bachelor of Hotel Management and Tourism -
University Dr Jose Matias Delgado
01.2015
Skills
- Leadership & Team Development
- Employee Training & Development
- Coaching & Mentorship
- Strategic Planning & Execution
- Cross-Functional Team Collaboration
- Conflict Resolution
- Training Program Design & Delivery
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Director, Leadership Development
Focus Services
08.2020 - 03.2025
Assistant Regional Director
Focus Services
09.2019 - 07.2020
Training Director
Focus Services
09.2014 - 08.2019
Director of Operations
Focus Services
09.2013 - 09.2014
Sales Trainer
Focus Services
09.2012 - 09.2013
Bachelor of Hotel Management and Tourism -
University Dr Jose Matias Delgado
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