Helen Ramirez
Palestine
Summary
Front office Coordinator with 5+ years of experience in customer service, administration, and project management. Proven record of maintaining office efficiency and providing exceptional service.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Teller
Austin Bank
Palestine
09.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Collaborated with team members to improve customer service experience.
Sales Lead
Lucchese Bootmaker
Oklahoma City
06.2022 - 05.2024
- Developed and maintained relationships with key clients, resulting in increased sales and revenue growth.
- Led sales meetings and provided guidance to sales staff on customer service and sales techniques.
- Developed and implemented sales processes to ensure customer satisfaction.
- Trained and managed a team of sales representatives to ensure success in reaching goals.
Visual Merchandiser
Lucchese Bootmaker
Oklahoma City
09.2022 - 05.2022
- Developed and implemented creative visual displays to increase product sales and store traffic.
- Executed window and in-store merchandising strategies to drive customer engagement and profitability.
- Provided training and mentorship to junior visual merchandisers to ensure top-notch product presentation.
- Managed inventory levels to ensure the store was adequately stocked with merchandise.
- Attended trade shows and conferences to stay up-to-date on the latest trends in visual merchandising.
Front Office Coordinator
H&A Welding, LLC
09.2017 - 11.2021
- Demonstrated expertise in coordinating front office operations and providing administrative support to senior management.
- Managed the daily operations of the front office, including reception, excel, mail, and office supplies.
- Developed and implemented policies and procedures for the front office to ensure efficient operations.
Education
High School Diploma -
Palestine High School
Skills
- Customer service
- Office management
- Organizational skills
- Communication skills
- Time management
- Computer proficiency
- Scheduling
- Cash handling
- Goal-oriented focus
References
- Robert Nichols, Lucchese Bootmaker, rnichols@lucchese.com, (405)-990-3914
- Patrick West, Lucchese Bootmaker, Pwest@lucchese.com, (318)-880-4002
- Elizabeth Cerrato, H&A Welding, LLC, hnaweldingllc@outlook.com, (903)-731-4341
Languages
Spanish, Fluent
Timeline
Teller
Austin Bank
09.2024 - Current
Visual Merchandiser
Lucchese Bootmaker
09.2022 - 05.2022
Sales Lead
Lucchese Bootmaker
06.2022 - 05.2024
Front Office Coordinator
H&A Welding, LLC
09.2017 - 11.2021
High School Diploma -
Palestine High School