Helen Reyes
Maywood,CA
Summary
Goal-oriented to any jobs, dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Dedicated Office Assistant with over 2-3 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of misis or mircosoft program and history achieving high data output.
Overview
9
9
years of professional experience
Work History
Front Office Volunteer
LAUSD
Maywood, United States
08.2013 - 06.2015
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Organized and managed school records, student documentation and administrative communications.
- Covered for front desk associate for daily breaks and planned and unplanned absences.
- Kept in contact with parents and updated regarding child's progress and attendance.
- Maintained daily attendance record of students in school.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Metro by T-Mobile
Nextar
Huntington Park, CA
06.2015 - 10.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Supported efficient and timely replenishment of sales floor merchandise.
Campus Supervisor
LAUSD
Maywood, United States
10.2018 - Current
- Increased school registrations over [100]% with improved promotional approaches, outreach strategies and parent engagement plans.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Notified police, fire department and emergency services of on-campus incidents.
- Monitored security, fire and alarms via centralized electronic interface.
- Served as initial contact for campus visitors and provided directions to specific buildings, events and more.
- Utilized radio, telephone and signals communications equipment to contact other on-campus personnel and external authorities.
- Documented safety and security incidents using preset guidelines and methods.
Education
No Degree - Multimedia
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Maywood Academy High School
Maywood, CA06.2013
Skills
- Emergency evacuation procedures
- Campus patrol
- Disturbance investigation
- Student escort
- Active shooter response
- Building Customer Trust and Loyalty
- De-escalation Techniques
- Multitasking and Prioritization
- Customer Account Management
- Order and Refund Processing
- Customer Data Confidentiality
- CRM Software
- Customer Retention Strategies
- Adaptable and Flexible
- Attention to Detail
- Product Knowledge
- Brand Promotion
- Reliable and Punctual
- Data Recording
- Google Drive
- Creative Thinking
- Office Supply Management
- Self-Motivated
- Records Management Software
- MS Office
- Excel
Languages
English
Spanish
Timeline
Campus Supervisor
LAUSD
10.2018 - Current
Metro by T-Mobile
Nextar
06.2015 - 10.2018
Front Office Volunteer
LAUSD
08.2013 - 06.2015
No Degree - Multimedia
East Los Angeles College
High School Diploma -
Maywood Academy High School
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