HELEN SAN MIGUEL
Bakersfield,CA
Summary
Client services professional with extensive experience in customer engagement and relationship management. Committed to upholding ethical standards and fostering customer trust. Skilled in communication and problem-solving, with a track record of enhancing customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Manicurist/Nail Technician
wow66onenails
Bakersfield, California
2004 - Current
- Delivered specialized nail care services, including acrylics, manicures, and pedicures, tailored to client preferences.
- Applied diverse tools and techniques for nail enhancement and design, ensuring high-quality results and client satisfaction.
- Engaged with clients to identify and address their individual nail care needs, fostering satisfaction and loyalty.
- Maintained a clean and organized workspace following health and safety standards.
Medical Assistant
Pacific Orthopedics
Bakersfield, California
2014 - 2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments per physician instructions.
- Assisted physicians with patient examinations and procedures in orthopedic settings.
- Prepared examination rooms and maintained cleanliness of medical equipment.
- Documented notes during patient visits.
Office Service Tech, Human Service Tech and Office Service Aid
Department of Human Services
Bakersfield, California
2006 - 2013
- Assisted 200+ clients with inquiries about services and resources, ensuring access to necessary support.
- Handled 6000 inquiries regarding services including fingerprinting and food stamp assistance, providing timely information to clients.
- Processed Cal-Works time sheets, QR-7s, and MSRs while assembling bilingual application packets to facilitate client applications.
- Input client information into C-4 system and managed case processing.
- Provided exceptional customer service to enhance client satisfaction levels.
- Performed lead clerk responsibilities, including logging and organizing daily mail.
Front Receptionist, Back Dental Assistance
Comfort Dental
Bakersfield, California
03.2002 - 03.2006
- Collected patient information and verified insurance details accurately.
- Assisted patients with forms and answered basic inquiries about services offered.
- Coordinated communication between dental staff and patients effectively.
- Scheduled appointments efficiently, optimizing the calendar for patient flow.
- Filed documents into both paper filing systems as well as digital files on the computer system.
Student government loans
ACS
Bakersfield, California
06.2000 - 02.2002
- Inbound/Outbound call center representative
- Managed high-volume telephone communications to provide timely assistance on student loans.
- Received incoming calls to resolve inquiries and support customers with their student loans.
- Proactively made outgoing calls to facilitate loan payments, deferments, forbearance, or hardship options for customers.
Education
Medical Assistant Diploma -
UEI College
Bakersfield, CA01-2014
Cosmetology Certificate -
Lyle's College of Beauty
Bakersfield, CA01-2002
High School Diploma -
South High School
Bakersfield, CA01-2000
Skills
- Medical Records
- Vital Signs
- Blood Drawing
- Administering Injections
- Workspace organization
- Nail care techniques
- Customer Service
- Computer Literate
- Data Entry
- Loan Counseling
Certification
- CPR & AED certificate
- Bloodborne Pathogens
Timeline
Front Receptionist, Back Dental Assistance
Comfort Dental
03.2002 - 03.2006
Student government loans
ACS
06.2000 - 02.2002
Manicurist/Nail Technician
wow66onenails
2004 - Current
Medical Assistant
Pacific Orthopedics
2014 - 2019
Office Service Tech, Human Service Tech and Office Service Aid
Department of Human Services
2006 - 2013
Medical Assistant Diploma -
UEI College
Cosmetology Certificate -
Lyle's College of Beauty
High School Diploma -
South High School