Helen Storari
San Pablo,CA
Summary
Dedicated professional with extensive experience in customer service and team leadership. Known for strong problem-solving abilities and effective communication skills, contributing to improved client satisfaction and operational efficiency. Ready to support organizational goals through innovative solutions.
Overview
20
20
years of professional experience
Work History
Manager
H&M House Cleaning
06.2006 - Current
- Supervised daily operations, ensuring high-quality cleaning standards across residential and commercial properties.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Implemented scheduling systems to optimize workforce allocation and improve client satisfaction.
- Conducted regular quality inspections to maintain compliance with company policies and customer expectations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Patient Support Assistant
Rehabilitation Centre
08.2025 - 09.2025
- Supported patient care by coordinating daily activities and ensuring comfort during rehabilitation sessions.
- Assisted healthcare professionals in monitoring patient progress and documenting treatment outcomes.
- Facilitated communication between patients, families, and multidisciplinary teams to enhance service delivery.
- Implemented patient feedback mechanisms to improve support services and enhance overall satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Sales Associate
Retail
08.2009 - 11.2011
- Managed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Trained new team members on sales techniques and store policies to improve performance and compliance.
- Collaborated with management to implement visual merchandising strategies that increased product visibility.
Education
Associate of Arts - Nursing
Contra Costa College
San Pablo, CA05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Shift scheduling
- Negotiation
- Emergency response
- Work prioritization
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Patient Support Assistant
Rehabilitation Centre
08.2025 - 09.2025
Sales Associate
Retail
08.2009 - 11.2011
Manager
H&M House Cleaning
06.2006 - Current
Associate of Arts - Nursing
Contra Costa College