Helen Stutts
South Bend,IN
Summary
Customer Service Specialist/Head Cashier at Big Lots for 27 years. Help customers find merchandise, train cashiers, refunds, sign up for credit cards, rewards and looked up credit cards and rewards for customers. Took care of customers if cashier needed override when merchandise was priced wrong . Was key carrier also, made change for other cashiers and counted bank deposits
Overview
28
28
years of professional experience
Work History
Owner/Operator
Ski's Beauty Salon
Head Cashier
Big Lots Stores, Inc.
10.1996 - 02.2025
- Supervised cashiers to ensure efficient register operations and customer service.
- Managed cash handling processes, including deposits and balancing registers daily.
- Trained new cashiers on register procedures and customer interaction techniques.
- Collaborated with management to implement promotional pricing and sales strategies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted other departments when needed by providing additional support during busy periods.
- Participated in annual inventory audits to verify stock counts against physical inventories.
Education
High School Diploma - General Studies
Central High School
Florence, AL05.1966
Timeline
Head Cashier
Big Lots Stores, Inc.
10.1996 - 02.2025
Owner/Operator
Ski's Beauty Salon
High School Diploma - General Studies
Central High School