Summary
Overview
Work History
Timeline
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Helen Thompson

Amite,LA

Summary

Driven, detail-oriented and highly motivated individual relocating to the area seeking to utilize excellent communication, interpersonal, and multi-tasking skills. Reliable with a strong work ethic and the ability to quickly adapt to new tasks and environments.

Overview

5
5
years of professional experience

Work History

Emergency Communications Officer

Tulane University
03.2024 - Current
  • Effectively maintains radio contact with field units, providing timely and accurate information to ensure safety of personnel.
  • Enters, updates and retrieves information from teletype networks and computerized data systems.
  • Demonstrates expertise in using multiple telecommunications systems including multi-line phone systems, two-way radios, computer aided dispatch systems, mapping software, and other related technologies.
  • Assists callers in emergency situations with appropriate information and support.

Escalated Resolutions Associate

Vivid Seats
04.2023 - 10.2023
  • Provided efficient and courteous service to customers at all times.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Developed customer relationships through effective communication and problem-solving skills.

911 Public Safety Telecommunicator

DeSoto Parish Sheriff's Office
07.2019 - 12.2022
  • Highly skilled at prioritizing calls based on level of urgency and dispatching appropriate personnel accordingly.
  • Demonstrated expertise in using multiple telecommunications systems including multi-line phone systems, two-way radios, computer aided dispatch systems, mapping software, and other related technologies.
  • Effectively maintained radio contact with field units, providing timely and accurate information to ensure safety of personnel.
  • Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.

Timeline

Emergency Communications Officer

Tulane University
03.2024 - Current

Escalated Resolutions Associate

Vivid Seats
04.2023 - 10.2023

911 Public Safety Telecommunicator

DeSoto Parish Sheriff's Office
07.2019 - 12.2022

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Helen Thompson