Helen Valdez
Los Angeles,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
CSR Supervisor
NVA Overland Vet Clinic
05.2021 - Current
- CSR 2021-2023, promoted to supervisor October 2023.
- Supervised daily operations of customer service team, ensuring high-quality support and service delivery.
- Developed training programs to enhance staff performance and improve customer satisfaction scores.
- Implemented process improvements that streamlined workflows and reduced response times for customer inquiries.
Lead
Pacific United Service
07.2015 - 03.2020
- Casino corporation banking and licensed third party propositional player.
- Learned all casino games and promoted within the first 1.5 years.
- Supervise and train team members to ensure accurate payouts and balanced bank totals.
- Customer service, often for our most affluent clients.
Level 7
In-N-Out Burger
03.2007 - 09.2015
- Level 7 - Management Relief and cook.
- In charge of quality control, supervision of lower level associates.
- Provided training and training reports check list for management.
- Excellent customer service.
Receptionist
The Loved Dog By Tamar Geller
09.2006 - 03.2007
- Greeted and assisted clients, ensuring a welcoming atmosphere for all visitors
- Managed multi-line phone system, directing calls efficiently to appropriate staff
- Coordinated services, optimizing daily operations
- Maintained accurate records of client interactions and service requests
Receptionist
Doggie Central
08.2005 - 08.2006
- Greeted and assisted clients, ensuring a welcoming atmosphere for all visitors
- Managed multi-line phone system, directing calls efficiently to appropriate staff
- Coordinated services, optimizing daily operations
- Maintained accurate records of client interactions and service requests
Education
No Degree - Child Development, Foreign Language
Los Angeles City College
Los Angeles, CANo Degree - Pre-Nursing
Mount Saint Mary's University
Los Angeles, CAHigh School Diploma -
Bravo Medical Magnet High School
01.2005
Skills
- Experience in quality control supervision in the food industry
- 20 years of customer service experience in multiple fields
- Available for any shift and overtime
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR Supervisor
NVA Overland Vet Clinic
05.2021 - Current
Lead
Pacific United Service
07.2015 - 03.2020
Level 7
In-N-Out Burger
03.2007 - 09.2015
Receptionist
The Loved Dog By Tamar Geller
09.2006 - 03.2007
Receptionist
Doggie Central
08.2005 - 08.2006
No Degree - Child Development, Foreign Language
Los Angeles City College
No Degree - Pre-Nursing
Mount Saint Mary's University
High School Diploma -
Bravo Medical Magnet High School