Helen Won
Alpharetta,GA
Summary
Detail-oriented professional with expertise in customer service and sales strategies. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Strong ability to foster team collaboration to achieve organizational goals. Committed to delivering results that drive business success.
Overview
25
25
years of professional experience
Work History
Sales Associate
Williams Sonoma Inc
Alpharetta, GA
10.2023 - Current
- Assisted customers with product selection and provided personalized recommendations.
- Built and maintained relationships with peers and upper management to drive team success.
- Educated customers on product features, benefits, and proper usage to facilitate informed purchases.
- Processed transactions accurately using point-of-sale systems while handling customer payments.
- Proactively maintained visual merchandising standards to enhance product displays and store aesthetics.
- Resolved customer inquiries and concerns promptly to ensure satisfaction during visits.
- Collaborated with team members to manage inventory and restock merchandise quickly and effectively.
- Upsold additional products based on customer interests to boost sales volume.
- Trained new team members in point-of-sale operation and customer service procedures.
- Monitored sales floor activities to maintain a clean, organized environment.
Hotel Operations Assistant
Country Inn & Suites
Montgomery, AL
10.2005 - 03.2027
- Facilitated front desk operations at family-owned hotel, ensuring smooth guest interactions.
- Collaborated with general manager to coordinate employee schedules and maintain front-of-house cleanliness.
- Trained staff on hospitality best practices and effective customer issue resolution methods.
- Assisted head of sales by managing contacts and following up on sales leads.
- Finalized group schedules to support seamless event operations.
Associate Editor
National School Supply and Equipment Association
Silver Spring, Maryland
10.2001 - 03.2005
- Edited content for educational publications and marketing materials to ensure clarity and quality.
- Collaborated with authors to enhance manuscripts, focusing on style and accuracy.
- Managed editorial schedules and deadlines across multiple projects to meet publication timelines.
- Reviewed submissions for adherence to guidelines, improving overall content quality.
- Researched industry trends to guide content strategy and direction effectively.
- Cultivated relationships with external vendors, including photographers and illustrators, for project support.
- Developed original feature stories based on comprehensive team research findings.
- Proofread final drafts prior to printing or digital distribution, ensuring error-free content.
Education
Journalism And Photography
Emerson College
Boston, MA01-2001
Skills
- Customer service and hospitality management
- Attention to detail
- Time management
- Product knowledge
- Sales strategies
- Adaptability
- Fluent in Korean
- Basic Spanish and Japanese
Languages
Korean
Full Professional
Japanese
Elementary
Spanish
Elementary
Accomplishments
"Catch of the Spirit" Recognition 2024 an internal award program to recognize employees who embody the company's values and culture. Awarded to associates who have demonstrated excellence.
The President's Club 2024 associate productivity rewards program. Gold Status reaching over $787,999 in sales; current personal sales goal $1 million.
Completed the 2024 fiscal year as the number two sales associate in the United States.
"Catch of the Spirit" Recognition 2025
Appointed as the Credit Card Captain opened the most Williams Sonoma credit cards up-to-date and leader of the Avalon store.
References
References available upon request.
Timeline
Sales Associate
Williams Sonoma Inc
10.2023 - Current
Hotel Operations Assistant
Country Inn & Suites
10.2005 - 03.2027
Associate Editor
National School Supply and Equipment Association
10.2001 - 03.2005
Journalism And Photography
Emerson College