Helena Aguero
Summary
Psychology and Criminology undergraduate with a concentration in Cognitive Neuroscience. Experienced in mental health outreach, resource accessibility, and community engagement through effective communication and empathy. Skilled in promoting awareness, research, and psychoeducational material development, with strong interest in behavioral health and social services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Advocate (Intern)
Mitchell College
New London, CT
01.2026 - 04.2026
- Planned and hosted tabling events on mental health, promoting awareness and provided mental health resources
- Collaborated with faculty to integrate mental health resources into academic programs.
- Observed case review meetings.
- Created psychoeducational material to increase awareness and enhanced accessibility to mental health resources.
- Assisted with organizing gambling awareness events.
Assembler
National Assemblers
CT
06.2025 - 10.2025
- Worked independently everyday
- Adapted to new work locations everyday
- Resolved unexpected issues with the customer or product to be built
- Inspected finished products for defects and ensured quality control measures.
- Assembled mainly bikes and some furniture
- Assembled components according to specifications and quality standards.
Shift Lead
Crumbl Cookies
Manchester, CT
07.2022 - 11.2024
- Take customer's orders by providing efficient information of the menu and
practical information on how our store works. - Collaborated with other shift leads to plan cookie production for the day and adjusted it based on business level.
- Trained new employees on different stations such as customer service, mixing, balling, and panning (a process of prepping and baking cookies)
among other relevant tasks. - Managed phone calls and directed them to the manager if needed.
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
Tutor in Class
Manchester High School
Manchester, CT
08.2021 - 05.2022
- Assisted students in developing successful learning strategies, using appropriate equipment and resources to stimulate subject knowledge, and improving critical thinking skills.
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
Customer Service/Cashier
Burger Class
Manchester, CT
06.2020 - 02.2021
- Resolved customer complaints and maintained a clean checkout area.
- Welcomed customers and answered questions about products sold throughout store.
- Handled credit and cash transactions with accuracy and speed.
- Organized products and refilled containers
Education
Bachelor of Science - Psychological science
Eastern Connecticut State University
Willimantic, CT05-2027
Bachelor of Arts - Criminology
Eastern Connecticut State University
Willimantic, CT05-2027
Associate of Arts - Liberal Arts And Sciences
CT State Community College
Manchester, CT05-2025
High School Diploma -
Manchester High School
Manchester06-2022
Skills
- Good communication and writing skills
- Leadership
- Reliable
- Flexible and adaptable
- Hardworking and dedicated
- Bilingual
- Team collaboration
Certification
- CITI certification, Collaborative Institution Training Initiative-2025
- Plagiarism Certification, Indiana University Bloomington-2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Awards
- Honor Roll 2018-2022
- Awarded MHS Scholar and 4 Year Musical Growth
- Spring 2023 Dean's List
- Fall 2025 Dean's List
Timeline
Mental Health Advocate (Intern)
Mitchell College
01.2026 - 04.2026
Assembler
National Assemblers
06.2025 - 10.2025
Shift Lead
Crumbl Cookies
07.2022 - 11.2024
Tutor in Class
Manchester High School
08.2021 - 05.2022
Customer Service/Cashier
Burger Class
06.2020 - 02.2021
Associate of Arts - Liberal Arts And Sciences
CT State Community College
High School Diploma -
Manchester High School
Bachelor of Science - Psychological science
Eastern Connecticut State University
Bachelor of Arts - Criminology
Eastern Connecticut State University