Open To Work
Helena Agyemang
Waterbury,CT
Work Preference
Summary
Healthcare Administration student with hands-on experience supporting patient care, behavioral health services, documentation, and interdisciplinary teamwork. Experienced in maintaining accurate records, communicating professionally with care teams, supporting patient-centered services, and following confidentiality and safety standards. Currently completing a Bachelor’s degree in Healthcare Administration with coursework in healthcare information systems, communication professionalism, healthcare leadership, ethics, economics, and quality improvement. Seeking an entry-level healthcare administration role to apply healthcare knowledge while gaining experience in healthcare operations and administrative workflows.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Behavioral Health Specialist (BHS)
Newport Healthcare
Bethlehem, CT
02.2025 - Current
- Provide compassionate, patient-centered support while maintaining a safe and structured healthcare environment.
- Document patient observations, interactions, and behavioral changes accurately and promptly to support treatment planning and continuity of care.
- Collaborate with interdisciplinary team members to support patient needs, daily care activities, and treatment goals.
- Assist patients with transitions between therapy, group activities, meals, appointments, and other scheduled activities.
- Communicate professionally with patients, families, and team members while maintaining confidentiality and patient dignity.
- Support crisis prevention and de-escalation strategies during emotionally challenging situations.
- Transport patients safely to and from healthcare appointments and external services, adhering to organizational safety protocols.
- Participate in ongoing training focused on trauma-informed care, professional development, and healthcare practices.
Behavioral Technician
A Brand New Day ABA
Southington, CT
06.2025 - Current
- Provide one-on-one Applied Behavior Analysis (ABA) therapy under the direction and supervision of a BCBA.
- Collect and record behavioral data to monitor patient progress and support clinical decision-making.
- Complete documentation related to treatment sessions, observations, and patient outcomes.
- Collaborate with BCBA supervisors, Registered Behavior Technicians, and other team members to support individualized care plans.
- Follow established treatment protocols while maintaining professionalism, confidentiality, and ethical standards.
- Participate in ongoing training to strengthen clinical knowledge and service delivery skills.
Personal Care Assistant (PCA)
Love and Caring Homecare Agency
Waterbury, CT
05.2020 - 02.2024
- Provided personal care and supportive services to clients while promoting dignity, safety, and independence.
- Assisted with activities of daily living including bathing, grooming, dressing, toileting, mobility, and transfers.
- Monitored client condition, including skin care needs and changes in overall wellness.
- Assisted with meal preparation, feeding support, medication reminders, and daily care routines.
- Maintained accurate communication regarding client needs and provided dependable support following care instructions.
- Supported household tasks and errands to promote client well-being and quality of life.
Education
Bachelor of Science - Healthcare Administration
Purdue Global University
12.2026
Associate Degree - Health Science
Goodwin University
Skills
- Healthcare Documentation
- Patient Support & Care Coordination
- Confidentiality & HIPAA Awareness
- Interdisciplinary Team Collaboration
- Professional Communication
- Data Collection & Reporting
- Quality Improvement Concepts
- Healthcare Information Systems Concepts
- Microsoft Office Suite
- Electronic Health Record (EHR) Concepts
- Trauma-Informed Care
- Crisis Prevention & De-escalation
- Patient-Centered Care
Certification
- CPR/First Aid Certification (Current)
- CPI (Crisis Prevention Intervention)
- HIPAA Compliance Training
- Applied Behavior Analysis (ABA) Training
- HHA
Accomplishments
- Deans List
Timeline
Behavioral Technician
A Brand New Day ABA
06.2025 - Current
Behavioral Health Specialist (BHS)
Newport Healthcare
02.2025 - Current
Personal Care Assistant (PCA)
Love and Caring Homecare Agency
05.2020 - 02.2024
Associate Degree - Health Science
Goodwin University
Bachelor of Science - Healthcare Administration
Purdue Global University