Helena Buck
Houston,TX
Summary
Results-driven and customer-focused Inside Sales Representative with 5 years of experience building customer relationships, identifying client needs, generating sales, and promoting products and services. Strong communication, negotiation, and problem-solving skills with the ability to turn customer inquiries into sales opportunities. Self-motivated, dependable, and quick to learn, with a proven ability to work toward goals, adapt to fast-paced environments, and deliver excellent customer experiences.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Care.com
Roswell, Georgia
06.2022 - Current
- Managed daily childcare routines in private household setting. One-time jobs for date nights, trips, or when needed.
- Prepared healthy meals and snacks for children.
- Organized educational activities and age-appropriate play.
- Supervised children during outings, travel, and appointments.
- Maintained clean play areas, bedrooms, and shared spaces.
- Coordinated schedules with parents and family members.
- Monitored children's safety, behavior, and emotional needs.
- Assisted with school pickup, drop-off, and homework support.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Led children on educational outings to parks and libraries. such as parks, library visits, sports events or educational trips.
- Managed household duties including laundry, grocery shopping, and light housekeeping tasks.
- Provided supervision and guidance to ensure the safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Transported children to and from school, extra-curricular activities and play-dates.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Inside Sales Representative
New Aquisitions
Roswell, Georgia
01.2020 - Current
- Presented service offerings to prospects using clear, persuasive sales language
- Recorded lead activity and contact notes in CRM systems
- Followed up with warm leads to maintain pipeline momentum
- Handled objections during conversations with potential customers
- Scheduled appointments between qualified prospects and account managers
- Collaborated with sales team on outreach strategies and target lists
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Engaged with new and existing customers to discuss their needs and product options. to discuss product and service solutions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Collaborated with team members to determine strategic sales approaches.
- Generated leads through cold calling potential clients.
- Maintained detailed account records and contact logs to facilitate the sales process.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Cross-sold additional products or services based on customer needs.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Monitored competitor activities and recommended changes accordingly.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
Education
High School Diploma -
Paetow High School
Katy, TXSkills
- Childcare management
- Safety supervision
- Family coordination
- Patient intake
- Child development
- Medical documentation
- Effective communication
- Conflict resolution
- Time management
- Detail orientation
- Educational support
- Behavior management techniques
- Childcare knowledge
- Active listening
- Special needs support
- Sleep management
- CRM management
- Sales forecasting
- Lead generation
- Pipeline management
- Order processing
- Customer relationship management
- Outbound calling
- Account management
- Sales reporting
- Cross selling
- Consultative selling
- Rapport building
Timeline
Inside Sales Representative
Care.com
06.2022 - Current
Inside Sales Representative
New Aquisitions
01.2020 - Current
High School Diploma -
Paetow High School