Helena Chiang

Global Education Business Operations Lead

• Educated and trained Global Education Business Development Managers on mission critical systems (ex: Smartsheets, Quick Suite, Pulse, Tableau, and Salesforce)
• Amplified visibility of the Global Education Industry by creating quarterly marketing newsletters for internal stakeholders focused on revenue results / trends and win highlights
• Provided monthly and quarterly KPI results and insight summaries via infographics and spreadsheets to internal stakeholders
• Demonstrated pro-active adaptation to ensure zero downtime by leading the implementation of a new marketing lead process, the migration to a new data entry database, and the creation of a Tableau dashboard in advance of scheduled system deprecations
• Confirmed the significance of the Education Research sub-industry by uncovering an additional 20-50% revenue
• Supported the identification of priority countries for future focus by creating a grading matrix made up of 3rd party research and internal data

EdGovTech Business Operations Lead

• Led formalization of financial/business reporting by establishing dashboards and operational metrics to support 30%+ YoY sales growth
• Coordinated with senior sales executives to plan territories, segment accounts, and develop quotas for the $1B+ business

Associate Director - West Region Sales Operations

• Led team of 7 operations managers supporting ~7k public safety agencies and 250 customer emergency deployments FY 2020
• Developed sales compensation processes, correcting ~$500k FY 2020 in commission discrepancies
• Owned content of a monthly newsletter highlighting AT&T's work in CA, delivered to ~200 public/private sector executives

Greater LA Sales Manager

• Led team of 5 sales consultants to achieve 137% sales attainment, top 10th percentile in nation
• Collaborated with senior executives in Retail to implement a sales incentive for retail stores, resulting in 40% YoY sales increase

National Sales Manager, Vendor Distribution Partnership

• Led team of 8 channel managers responsible for overseeing a 10-year partnership to achieve over 120% sales attainment FY 2018
• Co-wrote a 10-year sales distribution contract between AT&T and an international, publicly traded company

Sales Vendor Manager - AT&T Entertainment Group

• Supervised a call center in the Philippines by providing operational leadership, focusing on performance initiatives, and aligning strategic tactics, resulting in the #1 ranking with 102% attainment
• Implemented a Callback Initiative program which resulted in ~$3m in savings
  

Air Quality Engineering Consultant

• Supervised a $50m Clean Air project, resulting in placing over 1.5k energy efficient vehicles on California roads
• Supervised the $28m Port Authority of NY & NJ Truck Replacement Program, resulting in the reduction of emissions by 66%